The Talkroute Blog

Good communication is the backbone of every successful business. Phone calls, messages, and meetings are part of everyday operations, and the way these are handled can make a big difference in customer experience and overall productivity. Cloud telephony is a phone system that uses cloud technology to manage calls and other communication tools over the internet. In this article, we’ll explore what cloud telephony is, how it works, the benefits it brings, and the features it offers your business. What Is Cloud Telephony? Cloud telephony, also called cloud calling, is a modern way of managing business calls through the internet. Companies use cloud telephony services offered by a cloud telephony provider. These providers host and maintain the cloud phone system on their own servers, and businesses simply connect to it online. This setup is part of unified communications, which brings different communication channels and tools together under one service provider. …

Waiting on hold is one of the biggest frustrations customers face when calling a business. Long silences, confusing menus, and endless music can make people hang up before they ever speak to an agent. These issues hurt the customer experience and put extra stress on agents. A well-managed call queue system helps organize incoming calls, reduce wait times, and make the process smoother for both customers and staff. In this article, we’ll look at what call queuing is, the common causes of long queues, the benefits of managing them well, and the best ways to improve your system. What Is a Call Queue System? A call queue system is a business phone system feature that helps businesses and call centers handle their incoming calls more smoothly. When a customer calls your business and all your staff are busy, the system puts that call into a virtual line. Instead of getting …

Choosing the right business phone system depends on your company’s size, budget, and communication needs. Both Google Voice and RingCentral are trusted VoIP solutions, but they serve different purposes. Comparing the two helps clarify which platform is the better fit for your situation. In this article, we’ll compare the offers of these two business communication platforms. We’ll talk about their features, pros and cons, and perhaps introduce you to a better alternative than both. Summary Table: Google Voice vs RingCentral vs Talkroute Provider Starting Price (per month) Key Features Best For Google Voice $10 per user per month Basic calling Voicemail transcription Google Workspace integration Spam blocking Multi-level auto attendants Small teams already using Google services RingCentral $30 per user per month Unlimited domestic calling Business SMS/MMS Video meetings Call queues Call monitoring Integrations with 500+ apps Larger organizations need many features and global reach, but at a higher cost …

According to Backlinko, about 28.7% of employees in the US now work either fully remote (7.8%) or in a hybrid model (20.9%), showing how common these setups have become. With so many people working outside of traditional offices, meetings need to adapt. Video conferencing allows teams to stay connected, share ideas, and make decisions even when spread across different locations. But while video calls make remote work easier, they can also be frustrating when done poorly. From bad audio to unclear agendas, small issues can quickly waste time. In this article, we’ll cover practical video conferencing best practices you can apply right away to improve your remote meetings and make them feel more like face-to-face conversations. Why Video Conferencing Is Needed for Remote Teams Remote work has changed how people connect and communicate. Email and chat are helpful, but they can’t always replace the value of face-to-face conversation. Video conferencing …

If you’re running a business, your phone service plays a big role in how you connect with customers. While Ooma is a popular choice, many business owners have found themselves moving away from it. The good news is that there are several other providers offering stronger features, better customer experiences, and more flexibility for growing teams. In this article, we’ll explore 7 Ooma alternatives worth considering in 2025 that can help your company stay connected and serve customers without the common issues Ooma users often face. What is Ooma, and Why Switch to a Different VoIP Service? Ooma is a VoIP service that many small businesses choose because it feels affordable, simple to set up, and loaded with features. It offers phone service that works through mobile apps and computers, so you can answer calls from almost anywhere using just an internet connection. Businesses also like that it includes unlimited …

VoIP cell phone systems are becoming a go-to option for many businesses because they solve many common phone problems. Old phone lines can be expensive, hard to scale, and tricky to manage when your team grows or works remotely. With VoIP, you can make calls, send texts, and even have video meetings over the internet. That means lower costs and an easier setup for your team. In this guide, we’ll talk about what VoIP cell phone system solutions are, what benefits they offer your business, and how to set up one for yourself. Whether you manage a small team or a growing company, this article will walk you through the basics. What is a VoIP Cell Phone System? A VoIP cell phone system, often called a VoIP mobile app, is a business communications tool that lets you make and receive phone calls through the internet instead of using a traditional …

Missing important details from customer calls? Struggling to resolve disputes because there’s no call record? Without a way to review conversations, it’s hard to train your team, improve service, or protect your business. That’s where VoIP call recording comes in. In this guide, we’ll look at the 7 best VoIP call recording solutions in 2025. These tools let you record, store, and access calls made through your internet-based phone system. Whether you need full-time recording or just want to capture key conversations, you’ll find a solution that fits your needs. How Does VoIP Call Recording Work? VoIP call recording works by capturing audio from phone calls made over the internet. When someone uses a VoIP system to make or receive a call, the system records the voice data as it travels through the network. Since the entire call runs on a digital connection, the audio can be recorded and saved …

Missed calls, long hold times, and frustrated customers can hurt your business more than you think. When callers can’t reach the right person quickly, they may hang up or look elsewhere for help. Even when your team is doing its best, high call volumes and unclear processes can lead to delays and mistakes. That’s where having a clear plan for handling inbound calls makes a difference. In this guide, we’ll discuss what inbound call handling is and provide more information that will help your business turn every call into a positive experience for your customers. What is Inbound Call Handling? Inbound call handling is the process of managing incoming calls from customers or clients. They are designed to answer phone calls quickly, address questions, solve issues, or direct callers to the right person. It plays a big role in building a positive customer experience because it is often the first …