The Talkroute Blog

If you’re running a business, your phone service plays a big role in how you connect with customers. While Ooma is a popular choice, many business owners have found themselves moving away from it. The good news is that there are several other providers offering stronger features, better customer experiences, and more flexibility for growing teams. In this article, we’ll explore 7 Ooma alternatives worth considering in 2025 that can help your company stay connected and serve customers without the common issues Ooma users often face. What is Ooma, and Why Switch to a Different VoIP Service? Ooma is a VoIP service that many small businesses choose because it feels affordable, simple to set up, and loaded with features. It offers phone service that works through mobile apps and computers, so you can answer calls from almost anywhere using just an internet connection. Businesses also like that it includes unlimited …

VoIP cell phone systems are becoming a go-to option for many businesses because they solve many common phone problems. Old phone lines can be expensive, hard to scale, and tricky to manage when your team grows or works remotely. With VoIP, you can make calls, send texts, and even have video meetings over the internet. That means lower costs and an easier setup for your team. In this guide, we’ll talk about what VoIP cell phone system solutions are, what benefits they offer your business, and how to set up one for yourself. Whether you manage a small team or a growing company, this article will walk you through the basics. What is a VoIP Cell Phone System? A VoIP cell phone system, often called a VoIP mobile app, is a business communications tool that lets you make and receive phone calls through the internet instead of using a traditional …

Missing important details from customer calls? Struggling to resolve disputes because there’s no call record? Without a way to review conversations, it’s hard to train your team, improve service, or protect your business. That’s where VoIP call recording comes in. In this guide, we’ll look at the 7 best VoIP call recording solutions in 2025. These tools let you record, store, and access calls made through your internet-based phone system. Whether you need full-time recording or just want to capture key conversations, you’ll find a solution that fits your needs. How Does VoIP Call Recording Work? VoIP call recording works by capturing audio from phone calls made over the internet. When someone uses a VoIP system to make or receive a call, the system records the voice data as it travels through the network. Since the entire call runs on a digital connection, the audio can be recorded and saved …

Missed calls, long hold times, and frustrated customers can hurt your business more than you think. When callers can’t reach the right person quickly, they may hang up or look elsewhere for help. Even when your team is doing its best, high call volumes and unclear processes can lead to delays and mistakes. That’s where having a clear plan for handling inbound calls makes a difference. In this guide, we’ll discuss what inbound call handling is and provide more information that will help your business turn every call into a positive experience for your customers. What is Inbound Call Handling? Inbound call handling is the process of managing incoming calls from customers or clients. They are designed to answer phone calls quickly, address questions, solve issues, or direct callers to the right person. It plays a big role in building a positive customer experience because it is often the first …

Running everything from one phone number can get messy fast. Personal and work calls mix together, spam calls interrupt meetings, and travel can leave you paying extra fees. If you run a business, it can also make you look less professional and harder for customers to reach. One simple fix is to get a second phone number. It keeps your calls organized, gives you more privacy, and can even save you money. In this article, we’ll share the best second phone number apps for both individuals and businesses, so you can find one that fits your needs without adding stress. Top 4 Second Phone Number Services for Businesses If you run a business, a second phone number can make you look more professional, keep customer calls organized, and protect your privacy. Below are four second phone number services that offer the right features to help businesses manage calls with ease. …

Missing important calls can be frustrating, especially when you don’t have your phone with you. Maybe your phone is lost, left at home, or simply turned off. In these moments, not being able to answer business calls can hurt your relationships with customers or cause you to miss time-sensitive updates. The good news is, you can still stay connected. With call forwarding, there are ways to send your calls to another number even if you don’t have your main phone next to you. In this article, we’ll show you how to forward calls without having the phone with you. What Is Call Forwarding? Call forwarding lets you send all the calls coming to your main business phone number to another number. This can be helpful if you’re out of the office or using a different device. For example, you can forward calls from your desk phone to your mobile or …

If your business still relies on old phone systems, you’re likely running into problems such as missed calls, hard-to-manage voicemail, or no easy way to route calls when your team works from different locations. These issues slow down your team and frustrate your customers. Modern businesses need phone systems that are flexible, simple to manage, and built for how teams work today. That’s why more companies are switching to cloud communications solutions. With the right setup, you can handle calls, texts, and even team chats from one place. It works whether you’re at the office, at home, or on the move. In this article, we’ll walk through the 11 most useful cloud phone system features you need now. These features can help your business stay connected and work more smoothly. What Is a Cloud Phone System? A cloud phone system is a modern way of managing business calls using the …

JustCall has its strengths, but it’s not the perfect fit for everyone. Maybe you need smoother call routing, better texting tools, or stronger CRM connections. A lot of teams want something that’s easier to use, more flexible, and fits the way they work. Whatever the case, there are plenty of solid virtual phone systems out there. In this article, we’ll share the top 7 JustCall alternatives that are worth trying this year. What Is JustCall and Why Should You Switch? JustCall is a business phone system that helps teams manage calls, texts, emails, and WhatsApp conversations from one place. It offers an extensive range of communication tools built for both sales and support teams, including international numbers, call recording, and SMS workflows. Its contact center functionality makes it easy to manage high call volumes, set up smart routing, and track team performance. If your business works across different countries, JustCall …