The Talkroute Blog

  The words ‘Artificial Intelligence’ sounds sassy, doesn’t it? Everywhere you go today, you will hear Artificial Intelligence being added to all technological advancements that will eventually solve common problems for us. Have you seen the movie ‘Terminator’? That was the movie that introduced the concept of Artificial Intelligence (this is how robots recognized targets) to common people. As interesting as it sounds, AI in the telecom industry has also stepped in. In this blog, we are going to learn about the role of AI in telecom that will help future generation businesses to save time and be more efficient.   However, what is Artificial Intelligence (AI) after all?   The simplest way to define Artificial Intelligence is the ability to provide intelligence to any artificial object, software, machine or equipment via a programming algorithm to perform a certain task. We have already started using AI in our daily lives. …

  In this decade the way computing and storage work has drastically changed. This change has revolutionized the entire Information Technology business. Those times have passed when you needed your laptop or computer to access the information. Now, that cloud computing has become a popular way of storing the data, it is extremely easy to get access to all the data in any part of the world as long as you have the internet. In this article, we are going to learn about some of the benefits of cloud computing and a few limitations that would give you more insights. Before we jump into the benefits, let’s understand the definition of cloud computing and what it means in layman’s world. “Cloud computing is the mechanism to get access to readily available data from any computer system using the internet”. In other words, you can read, write, modify or delete your …

  There are hundreds and thousands of companies across the world that provide VoIP services. These companies exist because there is a market for it. Every VoIP provider has one thing which is different than the other. However, when we talk about the best VoIP provider in the USA, it is very easy to drill down to a handful of companies that are native and provide the best VoIP infrastructure for businesses to thrive. Among these companies, Talkroute is one of the fastest-growing VoIP providers in the country already serving thousands of small and medium-sized businesses. Talkroute has seen exponential growth since inception. This is only possible when there is a hand holding with customers to understand their problems and to try to solve them with cutting edge technology. The customer feedback and customer satisfaction is the master plan for Talkroute’s success. There are a few reasons as to why …

  Imagine your life without a mobile phone for one day. Pretty scary, right? Now, think of a business without a phone system in place. It’s even more dangerous. It would be safe to say that the right phone for the business can be a lifesaver. It doesn’t matter if you are just starting out or you already have a well-established business. You got to have a phone system which will help your prospects and customers to reach you directly without having to go through traditional means. Can you name any business or businessman that operates without a phone system? It’s very unlikely to happen. That is because the right phone system for your business has greater significance than any other mode of communication. There are hundreds of companies that provide phone systems. There are different niche based on the size of the customer or the requirements. You can get …

  The phone was invented a very long time ago in the 1800s. Back then, it was considered as magic where two people could talk to each other from a distance. It revolutionized the communication system completely. Only a handful of people owned the phone systems but as technology evolved, we have seen a series of innovations till today and still being innovated. Before we understand the key elements and benefits of the PBX phone system, let’s try to get answers to some of the ground level questions.   What is PBX?   It is the short term for Private Branch Exchange (PBX). It is a private set of the network which helps the business to manage phone communication both within internal departments and external clients. In recent times, it is also known as Unified Communication (UC) or UC as a service (UCaaS).   Why do we need a PBX …

  You will be surprised to know that there are more than 1 billion cloud telephony users already. It is one of the fastest-growing industries in the computer technology segment. It is forecasted to be a 200 billion industry by the end of 2020. Almost every business is now shifting to the cloud telephony as compared to traditional phone lines. You will find almost every business using the virtual phone system to make and receive business phone calls. There are hundreds of reasons for it. Starting with the quality of calls and cost-effectiveness. In this blog, we are going to learn about 8 key benefits of using a cloud telephony system for your business that will enhance the productivity of your customer service teams.   8 Benefits of Cloud Telephony System   No hardware required   A physical phone is definitely going to cost more than a softphone. Especially, when …

  Phone systems are extremely important to any business, whether small or large. However, when we talk about implementing the right enterprise phone system for our office, we often come across various questions and confusions which makes the decision-making process harder. There are hundreds of local and international players that provide a virtual phone system. Before we jump into the topic directly, let’s get answers to a few of the questions that will help us understand the nature of these services. What is a virtual phone system? In simple words, it is a phone system that works on the internet without having to require a specific set of hardware. It is called VoIP technology. It converts the analog signals to digital and sends the voice over the internet. Having said that, a virtual phone system mostly is used directly on a computer or mobile device but at the same time, …