As a business owner, you take important phone calls at the office. But you’re not always in the office. You’re meeting clients, attending events, and ducking out for lunch at school with the kids. So what do you do when an important call comes in on your business phone system but you’re not there to take it? Believe it or not, business owners have plenty of options in this situation. Most offices have a landline, and most business owners or managers have a smartphone. You can easily connect the two to create a simple system that keeps you reachable no matter where you are. Having a landline at home might seem outdated now. More than half of Americans have switched to wireless-only households, and that trend is still growing. As you might guess, most people who still have landlines at home are older and often empty-nesters. Interestingly, many boomerang kids …
Is Skype Shutting Down in May? Here’s What You Can Do
Big news—Skype is shutting down on May 5, 2025. After 22 years, Microsoft is pulling the plug. If you still use Skype, you’re probably wondering why this is happening and what you should do next. Don’t worry, we’ll break it all down in simple terms in this blog post. Microsoft’s Official Announcement On February 28, Microsoft confirmed via X that Skype will officially be retired on May 5, 2025. After this date, users will no longer be able to access the app, and all support and updates will stop. This means: No more software updates – Security patches and bug fixes will no longer be released. End of customer support – Microsoft will no longer provide help for Skype-related issues. Accounts and data will be removed – Users will need to save important messages before the shutdown. Existing calling subscriptions and Skype Number renewals will continue until April 3, 2025. …
8 Dialpad Alternatives And Why They’re Better for Your Business
Dialpad is a well-known business phone system, but it’s not the right choice for everyone. Some businesses look for other options because of many reasons. If you are one of the people who want to find a good alternative to Dialpad, then you’re at the right place. In this blog post, we will go over the best Dialpad alternatives, compare pricing, and more. Why Are Businesses Switching from Dialpad to Other Systems? Dialpad is a cloud-based phone system that helps businesses make and receive calls using VoIP. It comes with features like call recording and virtual phone numbers. Businesses can use it on desktop or mobile apps, so they can stay connected from anywhere. Dialpad also includes AI-powered tools, such as real-time transcription, call analytics, and automated summaries. It supports video calls, team messaging, and works with Google Workspace and Microsoft 365. However, customers have found certain fallbacks on Dialpad …
5 Online Business Phone Systems for Growing Companies
Nowadays, traditional phone systems are just not enough to give you the flexibility and features you need to keep up. That’s why many growing companies are switching to online business phone systems. An online business phone system helps companies manage calls, video meetings, and messages all in one place. Unlike old landline phones, these systems work online. They use VoIP (Voice over Internet Protocol), which means calls go through the Internet instead of phone lines. Today, we’ll be looking at the best business phone systems that take great advantage of the power of the Internet. Whether you’re a startup or an established business ready to grow, there’s a phone system that’s perfect for you. How Does an Online Business Phone System Work? An online business phone system is much more than just a way to make calls. Let’s discuss in detail how it works: Cloud-Based Technology Cloud-based technology replaces the …
Should I Get a Separate Phone for My Business?
On average, about 4.7 million businesses are started each year. No one starts a business expecting to fail, but many struggle because they don’t build on a solid foundation. They often overlook how tough the competition is—not just for customers but also for investors and funding. They fail to realize that effective communication is central to the success of any business. Crucial, really. So, you might start to think about getting a second phone dedicated solely to your business. The question is, should you? Let’s discuss. Getting a Separate Work Phone Should you get a separate phone for your business? You can get one, yes, but carrying multiple devices isn’t always practical. Instead, you could get a dedicated business phone number. That way, you keep work calls separate without carrying two phones. A business phone number is a dedicated number used for work-related calls and messages. Instead of giving out …
8 Major Benefits of Using Automatic Call Distribution
Automatic call distribution (ACD) is a system for answering and directing incoming calls to the right sales agents. It decides where to send each call using preset rules and works with other tools like computer telephony integration (CTI) and interactive voice response (IVR). Businesses use automatic call distribution software to handle large call volumes and make sure customers get the help they need quickly. In this article, we’ll go over the eight benefits of ACD and what it can offer your business. 8 Most Important Benefits of ACD Software Let’s look at the biggest benefits of using ACD software. 1. Immediate and Intelligent Call Response One of the best things about ACD is how quickly it handles incoming calls. Instead of making customers wait, it picks up right away and sends them to the best agent based on the rules you impose. Without ACD, call transfers might take longer because …
Top 7 RingCentral Alternative Solutions to Try Out in 2025
Looking for a RingCentral alternative? You’re not alone. Many businesses want a phone system that fits their needs without the extra cost or features they don’t use. Maybe you need better pricing, more flexibility, or a simpler setup. The good news? There are plenty of great options. Whether you need VoIP, video calls, or an all-in-one communication tool, there’s a solution for you. In this article, we’ll explore seven top business phone system alternatives to RingCentral to consider in 2025. Why RingCentral Users Are Making the Switch RingCentral offers a variety of features, but many users have reported issues that make it difficult to manage and use effectively. Here are some of the key reasons businesses consider switching to a different provider: Poor Customer Support Many users deal with long wait times, unhelpful responses, and inconsistent answers from support agents. Simple issues often take multiple calls—sometimes over an hour—to resolve, …
How to Set Up a Business Phone Number in 3 Easy Steps
A business phone number makes your company look more professional, keeps personal and work calls separate, and helps with customer service. Whether you run a small business or a growing company, having a dedicated phone number improves communication and customer trust. This guide breaks it all down for you—what kinds of business phone numbers exist, how to set one up, and where you can get your own business phone number. Let’s start. How to Set Up A Business Phone Number with Talkroute in 3 Quick Steps Getting a business phone number with Talkroute is easy. Just follow these three steps: Step 1: Sign Up Create your Talkroute account using your email and a password. Signing up is completely free! Step 2: Choose Your Business Number After signing up, you will be directed to this page, where you can select your business number. If you click “Get Your Toll-Free Number,” you …
How to Get a 1-800 Number for My Business in 5 Easy Steps
If you’re looking to attract more leads or establish a more professional image for your business, consider getting an 800 number. Email, online forms, online chat, and social media have become the most common points of contact between businesses and customers. However, plenty of business communications still rely heavily on phone calls. Using 800 numbers gives your business a way to stay connected with customers, no matter what occurs in the future of your business. If you move to a new location or expand your operations, you can continue using the same number. Note: In Canada and the United States, 800 and 1-800 numbers are the same thing, with “1” simply representing the country code when dialing. How Do 1-800 Numbers Work? When a customer calls a 1-800 number, the call is routed through a cloud telephone provider & redirected to the phone number of your choice. For example, you …
How You Can Benefit From a Remote Office Phone System
More and more people are now willing to work remotely, and remote office phone systems have continued to gain importance. Modern office remote phone systems come with fewer maintenance obligations. They can be extended by adding more phone lines without the need for extensive maintenance or attendance by technical staff. A remote office phone system should provide workers with the flexibility and mobility they need to work remotely. In this post, we’ll talk about what a remote office phone system can offer you, the different types, and more info to help you decide whether it’s worth it. Types of Remote Office Phone Systems A remote office phone system is a modern communication tool that allows businesses to make and receive calls without being tied to a physical phone line. Unlike traditional phone systems, virtual phone numbers work over the Internet. These systems give employees the freedom to answer business calls …