The Advantages of Social Networking: How to Find New Customers

Including social media in your marketing campaign can significantly amplify the impact of your business’ regular content or latest promotion. If you play your cards right, you can create a snowball effect that puts your content in front of the right people—the ones who will turn into new paying customers. So let’s take a look at the top social media sites, and how you can use each of these to generate new business. Facebook We all know Facebook is an unstoppable, ever-expanding force with a massive collection of people who are constantly active on the site, and constantly sharing and interacting with new content. Though it may not be your first choice to generate leads, it is a great engine to get people talking about your latest content or promotion. This is the place where you can respond to people who are commenting on your post, and due to the …

StephanieThe Advantages of Social Networking: How to Find New Customers

Google Apps vs Office 365: Which is Right for Your Business?

  What makes one brand of productivity software stand out from others? There are variables that determine what kind of operating tools will make work easier and more efficient, but the vast majority of businesses are going to choose software based on simplicity, connectivity, practicality, and universality—and these are the qualities that Google, Microsoft, and others are taking great pains to provide. The already established trend towards using cloud-based operating software is not surprising, due to the growing need for seamless communication across all platforms and borders as more and more business is conducted online and remotely, which is where Google has put its best foot forward, and Microsoft is following suit with Office 365.   Give Office 365 a Try The best way to decide what software works better for you is to simply try both, or should I say, try Office 365 because you’re probably less familiar with …

StephanieGoogle Apps vs Office 365: Which is Right for Your Business?

Squarespace vs. WordPress: Which Website-Building Tool is Best for Your Small Business?

Selection/Options WORDPRESS This site-building tool has always been based around the core value of allowing anyone to start their own blog for free, which is the main distinction between them and Squarespace. With nearly 400 different themes to choose from, you can build your site as basic or as meticulous as you prefer, and if you know some code or learn to use the tools provided with your account, you’ll have considerable freedom to customize your design. At the same time, this platform was created for bloggers, not businesses; so, even though you can create a perfectly functional business site through WP, the themes they provide may be a little lackluster if your goal is to impress customers. SQUARESPACE Although a limited selection of templates are provided, the ones they do have are sleek, simple, and functional, with business sensibility in mind. The idea seems to be: Give people the …

StephanieSquarespace vs. WordPress: Which Website-Building Tool is Best for Your Small Business?

Google vs. Amazon vs. PayPal: Which Online Payment Solution is Right For You?

Online retail will generate at least $330 billion for 2015, and that number is always growing, even to the point of eventually overtaking the conventional world of retail—that’s 330 billion reasons to optimize digital payments for your business. There are now quite a few digital payment providers to choose from, but among the front-runners are Google, Amazon, and of course, PayPal. Like any competing service providers, they all operate basically in the same way, while each one offers distinctive features that set them apart. We’ve given each service our own rating for overall performance. Let’s take a look at the Big 3, and you can decide for yourself which one may be right for your business. Google Wallet/Android Pay There are virtually no fees associated with setting up an account, but you will quickly find that going through the process of getting that “Buy with Google” button on your checkout …

StephanieGoogle vs. Amazon vs. PayPal: Which Online Payment Solution is Right For You?

How to Prepare Your Business for 2016

Moving Forward: The Trending Market 2016 is shaping up to be an interesting year with a continued emphasis on social media activity, an exciting economic future, and promising spending trends. If you haven’t already, it is an absolute must to establish active profiles on Facebook, Twitter, and LinkedIn, which will become increasingly important as social media companies expand and consumers continue to make buying choices based on the content. Concerning the economy, there are varied projections concerning what it will look like in the near future, but the consensus is largely optimistic that the economy remains healthy and growing as unemployment rates steadily decrease and consumer spending remains stable. The International Monetary Fund (IMF) projected that the global economy will grow by 3.1 percent in 2016–a modest improvement, but decidedly stable, nonetheless. Backing up this figure, Fortune magazine predicted in their December issue, “ a slow but steady global economic …

StephanieHow to Prepare Your Business for 2016
talkroute on hold music

6 Ways to Better Serve Callers on Hold

  1. Keep Your Caller Informed First and foremost, your caller will be much more comfortable on hold when they know exactly what to expect. As soon as the call connects, customers should be greeted with a clear, appropriate, and friendly voice, reassuring them that you are taking their call seriously. If possible, it’s also a plus to give them an estimated or average wait time until someone is going to pick up. Even if the waiting time you provide is off, it’s still way better than sitting there with phone in hand and no end in sight.   2. Use Quality Voiceovers for Your Hold Menus Concerning the voice a customer hears when they call your business, putting some extra effort into your voice recordings can go a long way to improve the caller’s experience. Ever seen Wargames? That movie from the 80s where Matthew Broderick’s computer talks back …

Stephanie6 Ways to Better Serve Callers on Hold

Startup vs. Small Business: Which One Are You?

Startups and small businesses are born of the same lineage, but they differ in as many ways as they are similar. Depending on who you ask, you will hear that the 2 are either synonymous, or completely unique; nevertheless, there is a reason for different titles. So which type of business do you have—and what does it mean for you? Here we take a look at the key characteristics of the two types to find out what defines you as a startup, or a small business. Startup vs. Small Business: Primary Motivations It is generally held that a startup sets out with an ambitious idea and intends to “break in” to the business world by inventing or reinventing a market for itself. A small business, on the other hand, generally intends to find its own place in a niche or large, existing market, such as those staples of the economy: …

StephanieStartup vs. Small Business: Which One Are You?

Why Some Blog Experts Have Deleted The Comments Section

If you own a business, then you probably have a website; if your business has a website, then it probably contains some kind of a blog. A blog can be a tremendous delivery system to educate your customers, promote your content, and bring in new business. There is, however, one element that a lot of heavy-hitters in the blogosphere are calling into question—the comments section. Here’s why. It’s Tough to Moderate Creating a conversation about the subject matter in your content is all well and good… actually, it’s really well and really good—it keeps us honest and helps us stay connected with potential customers. The thing is, we may have unwittingly created a monster. People commenting on the material can be ill-advised, mislead, and even mean-spirited. One person does not represent an entire community, but that one commenter can easily influence the whole group and completely distort what was actually …

StephanieWhy Some Blog Experts Have Deleted The Comments Section

Why Li-Fi Won’t Replace Your Wi-Fi Router Any Time Soon

Li-Fi… It’s taken the internet by storm and boasts speeds that are 100 times faster than a traditional Wi-Fi connection. So why are companies like Talkroute, that provide their enterprise voice communications over various technologies, including the internet, already considering Li-Fi a consumer flop? First of all, it’s important to understand that Li-Fi is nothing new. Your television remote uses the exact same wireless IR transmission technology. Li-Fi refers to this as visible light communication (VLC) which can transmit data by utilizing light up to speeds of 224 gigabits per second. This is what we would commonly refer to as your upload and download speeds. While you will be able to transmit large amounts of data much quicker over Li-Fi, there will be no improvement to latency, or what we commonly refer to as “lag”. This means a Li-Fi connection will not improve the performance of internet media such as …

StephanieWhy Li-Fi Won’t Replace Your Wi-Fi Router Any Time Soon

How to Stay Sane While Running a Home Business This Winter

When you work from home in the winter, make no mistake—you are in a fight. You are in a fight with your natural tendency to give into laziness and stop working; you are in a fight with the elements outside that keep you locked up in the house. Learn how to take control of each day and overwhelm this resistance, and you will find that you can still remain productive, even in the unforgiving winter months. Don’t Get Stuck In the House One of the greatest enemies of someone working at home is cabin fever. Once the workday is off and running and you’ve been glued to your desk for a couple of hours, the compulsion is to never leave your home office (that’s why you have a home business, after all). But in the cold, dreary months, it is vital to utilize every opportunity to leave the house, when …

StephanieHow to Stay Sane While Running a Home Business This Winter