Top 8 RingCentral Alternative Solutions to Try Out in 2025

Looking for a RingCentral alternative? You’re not alone. Many businesses want a phone system that fits their needs without the extra cost or features they don’t use. Maybe you need better pricing, more flexibility, or a simpler setup.

The good news? There are plenty of great options. Whether you need VoIP, video calls, or an all-in-one communication tool, there’s a solution for you.

In this article, we’ll explore eight top business phone system alternatives to RingCentral to consider in 2025.

Why RingCentral Users Are Making the Switch

RingCentral offers a variety of features, but many users have reported issues that make it difficult to manage and use effectively.

Here are some of the key reasons businesses consider switching to a different provider:

Poor Customer Support

Many users deal with long wait times, unhelpful responses, and inconsistent answers from support agents. Simple issues often take multiple calls, sometimes over an hour, to resolve, with no clear solution.

Complicated Setup and Navigation

The setup process can be frustrating and more complex than expected. The admin portal is difficult to navigate, often requiring repeated support calls for basic changes. Some businesses struggle with phone number integrations or desk phone updates.

Billing and Contract Issues

Removing unused lines is only allowed within a small window before renewal, and some users weren’t notified in time. Others reported being charged multiple times for the same phone number due to unclear user and device management.

Feature and Integration Problems

Some users find the system too complicated, with overlapping apps that don’t always work well together. For example, Salesforce integration caused confusion over which app to use. Others found messaging registration difficult to set up.

Call Quality and Performance Issues

While some users say the service is reliable, others report problems with audio and video quality. These issues can disrupt business calls and make communication less effective.

Limited Flexibility in Managing Accounts

Many users find it frustrating to make changes in RingCentral. Transferring phone numbers or removing users often leads to problems like double billing or unexpected charges. For growing businesses, this lack of flexibility can be a real headache.

Lack of a User-Friendly Interface

Even experienced users find RingCentral’s admin portal hard to navigate. Simple tasks like updating a phone number or managing user access can be frustrating and often require outside support. This slows things down and makes daily operations harder than they should be.

Messaging and Notifications Overload

RingCentral mixes team messaging with the phone system, which can lead to too many notifications or missed messages. A more customizable and user-friendly messaging setup would make communication easier.

Inconsistent Software Updates and Compatibility Issues

Some users say RingCentral rolls out updates without clear instructions, causing problems with desk phones and other integrations. If you need a stable and predictable system, you’ll find this frustrating.

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8 Best RingCentral Alternatives You Should Check Out in 2025

If RingCentral isn’t working for you, there are better options. Whether you need lower costs, more features, or better support, these eight alternatives offer great solutions.

1. Talkroute

Talkroute is a business communication platform that helps companies manage calls, texts, and meetings from anywhere.

It allows you to use your existing phone number while gaining advanced features for call routing, messaging, and video conferencing.

Designed for flexibility, Talkroute works across desktop, mobile, and web, ensuring seamless communication without the need for extra equipment.

With Talkroute, you can maintain a professional presence, improve customer interactions, and streamline internal collaboration, all from one easy-to-use system.

Key features

• Call forwarding & routing – Forward calls to any phone, route them to specific team members, and customize call paths based on schedules.
• Business texting – Send and receive messages from toll-free and local business numbers across desktop, mobile, and web apps.
• Meetings & video conferencing – Host virtual meetings with up to 100 participants, including screen sharing, chat, and collaboration tools.
• Voicemail management – Access voicemail from email, desktop, and mobile apps with voicemail-to-email transcriptions.
• Call recording – Automatically record business calls, store recordings indefinitely, and set permissions for access control.
• Apps & integrations – Use Talkroute on Mac, Windows, Linux, iOS, Android, and web browsers to manage communication from any device.

Business communication made simple: Learn how Talkroute keeps your team connected. See it here.

What Makes Talkroute Different From RingCentral?

Both Talkroute and RingCentral offer business communication solutions, but Talkroute focuses on providing a simple, flexible, and cost-effective system without unnecessary complexity. Here’s how Talkroute stands out:

• No need for new hardware – Talkroute works with any phone, mobile, landline, or VoIP, without extra costs. RingCentral, on the other hand, often requires IP phones or extra equipment for the best experience.
• Easy call routing – Setting up call forwarding and routing is simple with Talkroute. While RingCentral offers similar features, its setup can be more technical and time-consuming.
• Clear pricing with no hidden fees – Talkroute has straightforward pricing, so businesses don’t have to worry about extra costs. RingCentral’s tiered plans and add-ons can add up, making it harder to predict the final price.
• Simple and user-friendly – Talkroute is made for businesses that want a reliable phone system without complications. RingCentral has more enterprise-level tools, but its platform can feel overwhelming for small and mid-sized businesses that just need a professional solution.
• Works on any device – Talkroute’s desktop, mobile, and web apps keep teams connected without special setups. RingCentral offers similar features but may require extra integrations or settings to match Talkroute’s out-of-the-box simplicity.

A business phone system built for success. Watch the demo and see how Talkroute supports your team. See how it works.

2. Dialpad

Source: dialpad.com

Dialpad is an AI-powered business phone system built on the Google Cloud Platform. It is designed for teams of all sizes and offers VoIP calling, video conferencing, team messaging, and AI-driven call intelligence in one platform.

With real-time transcription, smart call routing, and seamless integrations, Dialpad helps businesses improve communication and boost productivity.

Its cloud-based setup makes it easy to use from anywhere, making it a suitable choice for remote teams and growing businesses.

Key features

• AI-powered call transcription – Get real-time voice-to-text transcription for every call.
• VoIP calling – Make high-quality calls from desktop, mobile, or web apps.
• Smart call routing – Directs calls to the right person automatically.
• Video conferencing – Host virtual meetings with HD video and screen sharing.
• Seamless integrations – Connect with Google Workspace, Microsoft 365, Slack, and other business tools.

What Makes Dialpad Different From RingCentral?

Dialpad and RingCentral offer VoIP business phone systems, but serve different types of businesses.

Dialpad focuses on AI-powered communication. It provides real-time call transcription, smart call routing, and voice intelligence tools.

These features help businesses analyze conversations and automate tasks. If you want a modern, cloud-based system with built-in AI, Dialpad is a strong choice.

RingCentral is designed for businesses that need a full communication platform. It offers advanced call management, video conferencing, and integrations with other tools. It works well for larger companies that need a reliable and scalable system.

Recommended reading:

Ring Central vs Dialpad: Which Fits Your Needs Best?

3. 8×8

Source: 8×8.com

8×8 is a cloud-based VoIP phone system designed for businesses of all sizes. It offers unlimited global calling, video conferencing, team messaging, and AI-powered analytics in one platform.

With strong security, omnichannel support, and enterprise-grade features, 8×8 is adequate for businesses that need scalable and reliable communication tools.

Key features

• Unlimited global calling – Make calls to over 40 countries without extra fees.
• Omnichannel communication – Manage calls, chat, SMS, and social media messages in one place.
• AI-powered analytics – Gain insights into call performance, customer interactions, and agent productivity.
• Video conferencing – Host virtual meetings with screen sharing and collaboration tools.
• CRM integrations – Connect with Salesforce, Microsoft Teams, and other business applications.

What Makes 8×8 Different From RingCentral?

8×8 works best for businesses with global operations. It offers unlimited international calling, omnichannel support, and strong analytics at competitive prices.

With AI-powered insights, it’s a solid option for companies that need detailed performance tracking.

RingCentral, on the other hand, is built for larger enterprises that need a customizable phone system with deep third-party integrations.

It stands out with advanced call management, video conferencing, and team collaboration tools.

4. OpenPhone

Source: openphone.com

OpenPhone is a simple and affordable VoIP phone system designed for startups, freelancers, and small businesses.

It provides a dedicated business phone number that works on mobile and desktop apps, allowing teams to call, text, and collaborate from one platform.

With shared inboxes, voicemail transcription, and CRM integrations, OpenPhone helps businesses stay organized and responsive without the need for extra hardware.

Key features

• Dedicated business numbers – Get a separate phone number for work on your mobile or desktop.
• Call and text from one app – Manage all business communication in a single platform.
• Shared inboxes – Collaborate with team members by sharing call and message history.
• CRM integrations – Connect with tools like HubSpot and Salesforce for better customer management.
• Voicemail transcription – Read voicemails instead of listening to them.

What Makes OpenPhone Different From RingCentral?

OpenPhone is made for small teams and entrepreneurs who need a simple, budget-friendly phone system.

It includes business texting, shared inboxes, and CRM integrations, making it a decent option for those who want to keep work and personal calls separate without dealing with a complex setup.

RingCentral, on the other hand, is built for larger businesses that need a full VoIP system with advanced call management, video conferencing, and omnichannel support.

Recommended reading:

RingCentral vs OpenPhone: Which One Offers More Value?

5. Vonage

Source: vonage.com

Vonage is a cloud-based VoIP phone system designed for businesses of all sizes. It provides voice, video, and messaging services with a focus on flexibility and scalability.

With customizable plans, strong integrations, and a reliable mobile app, Vonage is suitable for businesses that need a versatile communication solution.

Key features

• VoIP calling – Make and receive high-quality calls from anywhere.
• Mobile and desktop apps – Stay connected with business calls, texts, and video meetings.
• Call recording – Record calls for quality assurance and compliance.
• Virtual receptionist – Automatically route calls to the right department or employee.
• CRM integrations – Connect with Salesforce, HubSpot, and other business tools.

What Makes Vonage Different From RingCentral?

Vonage is a solid option for small to mid-sized businesses that want a flexible phone system with strong mobile features and integrations.

It lets businesses build a custom communication package based on what they need, making it a good fit for those looking for a tailored solution.

RingCentral, on the other hand, is a fully unified communications platform. It includes advanced call management, video conferencing, and omnichannel support, making it better for larger businesses that need a scalable and feature-rich system.

6. Grasshopper

Source: grasshopper.com

Grasshopper is a virtual phone system designed for small businesses and solo entrepreneurs.

It provides a professional business number without the need for extra hardware, allowing users to make and receive calls, send texts, and manage voicemails from their mobile or desktop.

With affordable pricing and a simple setup, Grasshopper is a suitable choice for businesses looking for a no-frills, easy-to-use phone solution.

Key features

• Call forwarding – Redirect calls to your mobile or landline so you never miss a call.
• Custom greetings – Create a professional voicemail message for your business.
• Mobile and desktop apps – Manage calls and texts from anywhere.
• Business texting – Send and receive messages using your business number.
• Voicemail transcription – Get voicemails automatically converted into text for quick reading.

What Makes Grasshopper Different From RingCentral?

Grasshopper is designed for small businesses and solo entrepreneurs who need a simple, affordable virtual phone system.

It focuses on essentials like call forwarding, voicemail, and business texting. It can help those who want a professional phone presence without extra hardware or complicated features.

RingCentral, on the other hand, is a full-scale unified communications platform built for larger teams and enterprises. It includes advanced call management, video conferencing, team messaging, and omnichannel support.

Recommended reading:

RingCentral vs Grasshopper: Which One Is Good For You?

7. Aircall

Source: aircall.io

Aircall is a cloud-based call center and business phone system designed for sales and support teams.

It offers VoIP calling, call routing, analytics, and CRM integrations, making it easy for teams to manage customer interactions efficiently.

With a quick setup and strong collaboration tools, Aircall is an option for businesses that need a scalable and user-friendly communication platform.

Key features

• Call routing – Automatically direct calls to the right team member or department.
• Voicemail-to-email – Receive transcribed voicemails in your inbox for quick access.
• Call analytics – Track call performance and team productivity with real-time insights.
• CRM integrations – Connect with Salesforce, HubSpot, Zendesk, and other tools.
• Shared call inbox – Collaborate with teammates by managing calls together.

What Makes Aircall Different From RingCentral?

Aircall is designed for sales and customer support teams. It includes call routing, analytics, and CRM integrations to help businesses improve customer interactions. It’s an adequate choice for companies that need a simple, cloud-based call center solution.

RingCentral, on the other hand, is a fully unified communications platform built for larger enterprises. It offers advanced call management, video conferencing, team messaging, and omnichannel support.

Recommended reading:

Aircall vs RingCentral: Features, Pricing Plans, & Which to Pick

8. Zoom Phone

Source: zoom.com

Zoom Phone is a cloud-based VoIP service designed to support modern business communication needs.

It combines voice calling, team messaging, meetings, and collaboration features into a single platform. The system includes AI-powered tools to help manage calls, voicemails, and team messages.

Zoom Phone can be used across desktop and mobile devices and supports integration with other business applications.

Key features

• AI Companion tools – Use AI to generate post-call summaries, extract tasks from voicemails, and organize team SMS threads.
• Unified communication platform – Combine phone calls, video meetings, and team messaging in one place to support everyday work.
• Secure voice technology – Uses SIP over TLS 1.2 and AES 256-bit encryption to protect all voice calls on supported devices.
• Flexible carrier options (BYOC) – Keep your current phone provider or use Zoom’s Provider Exchange for added control and flexibility.
• Admin management tools – Manage users, monitor performance, and adjust settings through a central dashboard.

What Makes Zoom Phone Different From RingCentral?

Zoom Phone is built for simplicity. It works well for teams already using Zoom, offering calling, meetings, and messaging in one place.

It includes free AI tools like call summaries and voicemail task lists. The setup is quick, and it supports secure calls with flexible BYOC options.

RingCentral is built for larger teams with more complex needs. It includes advanced features like an AI receptionist, contact center tools, and over 300 app integrations. It supports global operations and offers many options for industry-specific workflows.

Recommended reading

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Talkroute: The Easy Way to Manage Business Calls and Texts

A business phone system should be simple, flexible, and ready to go. Talkroute gives you everything you need to manage phone calls, texts, and meetings using your existing devices.

There’s no hardware to install and no contracts to sign. You also get free local and toll-free numbers, excellent calling features, and no hidden fees.

Whether your sales team is in the office or on the move, Talkroute keeps your contact center connected and in control.

Make And Receive Calls From Anywhere

Talkroute lets you make and receive phone calls from your smartphone, desktop, or browser.

You can forward calls to any phone in the U.S. or Canada, set custom ring rules, and route callers by team or department. Every plan includes unlimited calls, so you can talk freely without extra charges.

Send Business Texts With Advanced Tools

Use advanced texting capabilities to connect faster. Talkroute supports SMS and MMS for all local and toll-free numbers.

Text from the app or browser, get text-to-email alerts, and manage replies as a team with built-in user permissions. It’s a simple way to manage all customer communications in one place.

Hold Unlimited Video Meetings

Talkroute includes unlimited video meetings with up to 100 participants. There’s nothing to install. Just send a link. Use screen sharing, team chat, and whiteboard tools to share updates, present ideas, and collaborate with ease.

Manage Voicemails Anywhere

Check voicemail by app, browser, or email. Customize greetings, store unlimited messages, and read voicemail transcriptions when you’re short on time. You can also assign mailboxes to team members and departments, so messages always go to the right place.

Set Up Your Phone System Fast

You can create custom call paths, build menus, set schedules, and route calls in just a few clicks. From automated messages to ring strategies, Talkroute gives you full control without needing tech support.

One Flat Price, Not Per User

Talkroute starts at $19 per month. It’s not billed per user and includes all the core features. You can add phone numbers for just $5 each and use the system month-to-month with no contract. You also get phone support from real people when you need help.

Separate work and personal calls with ease. Try Talkroute’s business phone system for free. Start here.

FAQs About RingCentral Alternative Solutions

What is the best RingCentral alternative?

Talkroute is one of the best RingCentral competitors for small businesses. It offers strong call forwarding, virtual phone numbers, auto attendants, and advanced call routing without the high cost.

With a user-friendly interface, reliable support, and great call quality, it covers all the essential features like voicemail transcription, business messaging, and mobile and desktop apps.

Why is RingCentral falling?

Many users feel RingCentral has become too complex and pricey for small businesses. The platform offers many advanced features, but some of them, like very basic video functionality or clunky desktop apps, do not match the cost.

Customer support reviews are mixed, too, which affects customer satisfaction and pushes people to look for simpler, more affordable business phone systems.

Which is better, Nextiva or RingCentral?

Nextiva and RingCentral both offer unified communications tools, but RingCentral can feel bloated and expensive for small businesses. Compared to RingCentral, Nextiva might be easier to use and offer features such as unified customer experience management.

But if you want a better alternative to RingCentral, Talkroute offers better pricing plans, easy call management, good call quality, an intuitive interface, and strong support without paying extra for features you may not need.