Phone Extensions

Unlimited extensions for team members & departments.

Phone Extensions for Business

Phone ExtensionsWhat are Phone Extensions?

Phone extensions are single & multi-digit direct dial extensions that can be configured to route callers directly to your team members & departments.

Extensions can be configured to route caller’s to a single phone, multiple phones, desktop users, automated message, & voice mailboxes. You can also configure a dial-by-name or list directory to provide callers with a list of team members or departments to choose from.

With Talkroute you may add as many multi-digit extensions as needed. It’s truly unlimited!

What you can do with Phone Extensions

Single-digit extensions
Single-digit extensions
Unlimited multi-digit extensions
Unlimited multi-digit extensions
Automated message extensions
Automated message extensions
Virtual voicemail extensions
Virtual voicemail extensions
Dial-by-name directories
Dial-by-name directories

  • Single-Digit Extensions

    Give your callers more options

    Single-digit extensions (also known as menu options) are a great way to send callers to specific departments such as sales or support.

    If you have a small team, single-digit extensions can also be used as direct dial extensions for your team members.

    When combined with the call menu & submenus, single digit extensions can provide multiple levels of options for your callers to choose from.

    Get single-digit extensions

    Single-Digit Extensions

  • Multi-Digit Extensions

    Add as many extensions as needed

    Multi-digit extensions are 3 & 4 digit direct dial extensions that can be configured to route callers directly to your team members & departments.

    Extensions can be configured to route caller’s to a single phone, multiple phones, desktop users, automated message, & voice mailboxes.

    With Talkroute you may add as many multi-digit extensions as needed. It’s truly unlimited

    Get multi-digit extensions

    Multi-Digit Extensions

  • Automated Messages

    Give your callers access to important information

    Provide your callers with extensions that play automated messages. Now your caller’s can gain access to important information such as your business’s hours of operation without needing to speak to your team.

    Upload or record your custom messages right to your online account.

    Once the automated message finishes playing you may route callers back to the call menu, a submenu, phone number, user, or voice mailbox.

    Get message extensions

    Automated Messages

  • Voicemail Extensions

    Send callers directly to voicemail

    Add extensions that route callers directly to specific voice mailboxes.

    Keep your team informed with push notifications & voicemail-to-email notifications.

    Separate voice messages by creating mailboxes for each of your extensions.

    Get voicemail extensions

    Voicemail Extensions

  • Dial-by-Name Directories

    Connect callers to your team

    Create dial-by-name directories that give your callers the ability to connect with the right team member.

    Do you have multiple team members with the same first or last name? No problem, you can add a submenu to your directory & give your callers the opportunity to choose the team member they wish to reach.

    You can even create list directories that provide callers with numerous options to choose from based on the 3 or 4 digit extension they enter.

    Get directories

    Dial-by-Name Directories

…more amazing features for your business

Phone NumbersPhone Numbers

Local, toll free, 800 & vanity phone numbers.

Call ForwardingCall Forwarding

Forward & route your business calls anywhere.

Text MessagingText Messaging

Send & receive SMS & MMS business messages.

Video MeetingsMeetings

Video conferencing with up to 100 participants.

Call MenusMenus

Single & multi level Auto Attendant/IVR.

ExtensionsExtensions

Unlimited 3 or 4 digit direct dial extensions.

VoicemailVoicemail

Get voice messages on our apps, online, & by email.

AppsApps

Available for MacOS, Windows, Linux, iOS, Android & browser.

Live Call TransferLive Call Transfer

Transfer live calls to extensions, departments & voicemail.

Call StackingCall Stacking

No more busy signals when receiving multiple calls at once.

Custom GreetingsCustom Greetings

Customize welcome, menu, voicemail greetings & more.

Call RecordingCall Recording

Record your incoming & outgoing calls.

Hours of OperationHours of Operation

Set dates & times for when your phones are available.

Users & PermissionsUsers & Permissions

Create account users & grant special access permissions.

Caller IDCaller ID

Show your business name & number on outgoing caller ID.

ReportingReporting

Run detailed history reports & export your call data.

Get started with Talkroute in minutes

Choose Phone Number

1. Choose a Phone Number

Pick a new phone number or transfer an existing business number to Talkroute.

Download Apps

2. Download Our Apps

Our desktop & mobile apps are available for MacOS, Windows, Linux, iOS, & Android.

Configure Settings

3. Configure Your Settings

Customize your greetings, menus, extensions, voicemail, hours of operation, & more.

Call Anywhere

4. Manage Calls Anywhere

Route calls to wherever your business takes you: home, office or on the road.

Phone Extension FAQ

Yes. You may add extensions to any toll-free or local phone number on your Talkroute account. Please see our pricing for more details on which plans include this feature.

The call menu gives you the ability to create 10 (0-9) single-digit extensions (also known as menu options). However, you can add more single digit extensions by adding submenus to your call menu.

A common example of this is to have multiple submenus that provide different 0-9 single-digit extensions based on the language that was selected by the caller.

You may add as many submenus & single-digit extensions as needed.

Multi-digit extensions are unlimited and you may add as many as needed. 3-digit extensions have a range of 100-999 & 4-digit extensions have a range of 1000-9999

Yes. Extensions may be forwarded to a single phone or multiple phones. You can also choose to ring your phones in a specific order or at the same time.

Yes. Extensions may be routed to a single desktop user or multiple desktop users. You can also choose to ring your desktops in a specific order or at the same time.

Yes. You may upload or record custom messages to play when the caller dials a specific extension.

Yes. Extensions can route callers directly to a specific voice mailbox.

You may add as many directories as needed to your Talkroute phone system.

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Here is what a few of them have to say about Talkroute.

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Robert Virtual Phone System Review

Robert M.

Full review on G2 Crowd

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- This solution is quick and simple to use. We selected a number and had the entire account setup in less than an hour.

Karen Virtual Phone System Review

Karen B.

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"This service has tons of great features"

- It's been a huge benefit being able to focus on the calls that we need to be taking.

Pierce Virtual Phone System Review

Pierce F.

Full review on G2 Crowd

"Easy to setup & use! Call quality is excellent"

- We were able to get the perfect toll free number for our sales team up and running instantly.

Neel Virtual Phone System Review

Neel P.

Full review on G2 Crowd

Starting at just $19 /mo

100% free to try. Unlimited calling. No contracts.

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Questions? Give us a call 800.747.2140