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In the modern business world, two factors drive success. One is customer service. The other is technology. CRM plays

We hear the statistics all the time: “Thousands of new businesses open every day; half of all businesses tank after

Tracking down customer feedback can be tricky business. You would think it would be easy to find, but when you

Many small businesses are driven by data, some using it for only some operations, and others using it

Contextual advertising is the latest method that marketers and advertisers use to target consumers online and attempt to steal their

Heat maps are a jumping-off point; they are a good start. There are some flaws that unfortunately prevent heat maps

The method a business uses to advertise will be different in each case, and there is no single

Do you consider yourself a multitasker? Just about everyone does, and none of us are afraid to brag

We’re headed into another new year that promises to be very interesting, at the very least. Below, you will find

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