Call Stacking allows you to receive multiple calls at the same time, even if you run your business from a single phone. Your callers will wait on hold until your phone becomes available to receive the next call. Now you no longer need multiple lines to receive multiple calls!
Hold music is a great way to help keep your callers waiting and sound more professional. Talkroute comes with a library of music on hold options to choose from and you can always upload your own.
While music on hold is great, adding a custom hold message may be even better. You can upload or record a message that your callers will hear while they are waiting on hold. This is an excellent way to share your most recent company promotion.
You can set a maximum amount of time that your callers will remain on hold before being sent to an alternative destination.
If your callers remain on hold beyond the maximum defined hold duration, you can establish an alternative destination such as Voicemail or repeating the Call Menu.