The best type of phone system is one for which you don’t need to purchase or add anything new to make it work. Every business has different needs, but when you’re gearing up to redesign, replace, or add a phone system for the first time, the last thing you need is a huge bill attached to it for a bunch of new equipment.
In this article, we’re going to look at how you can set up a phone system with the phones you already have.
Some Systems Don’t Offer This Capability
As we go through the details of how to implement a virtual phone system with your existing phones, keep in mind that this applies to a Talkroute system. If you have another virtual provider that also allows you to use your own phones, then the steps should be much the same; however, there are quite a few providers that don’t allow it at all, including most VoIP-based systems.
Those other types of phone systems will require that you have certain types of phones and various pieces of equipment, and many of them even require you to use their own phones, which they provide.
Talkroute uses special technology that makes it possible to run your business from any location, using any type of phones, with any carrier. You may use any cell phone, landline, VoIP, Google Voice number, Skype number, or any other type.
Being a full-service, professional phone service provider, it includes all of the features you need to run any size business, and no new equipment is necessary.
Start with Any Active Phone, with Any Carrier
As long as your phones have active service, you can route calls to them from your virtual system. If you prefer, you can run everything from only your cell phones. Many businesses choose to eliminate all of their desk phones, landlines, or others, and run their business using nothing more than their cell phones.
There are also no special cell phones needed for it to work. Whether the phone’s carrier is Verizon, AT&T, T-Mobile, or any other, it will work just fine with your virtual system. If you decide not to use your employees’ cell phones, you can use any other phone, instead.
If you have a home business using a landline home phone, for example, you can route calls to it just the same. You could even use a satellite phone if you had one. As long as it has active service and its own phone number, you’re good to go.
Add Your Phones to Your Forwarding Phone Numbers List
To get started, all you have to do is add all of your phones to the forwarding phone numbers list on your Talkroute account. Once all your phones are added, then set them to receive calls and messages in any configuration, and you’re ready to go.
Using the hours of operation or scheduled forwarding feature, you can route calls to different phones at different times, or route calls to all of your phones at the same time.
Next, create separate voice mailboxes on your account (or only add one mailbox), and set the system to either send calls to separate mailboxes, depending on how you have it configured, or have all voicemail messages sent to the same mailbox for everyone on your team.
The separate mailboxes for employees is useful, for example, if you are using the call menu and each menu option routes to a different employee or department.
Turn Whatever Phones You Have Into Business Lines
A primary function of the type of virtual system Talkroute provides is to let you turn any phone into a business phone, including cell phones. To reach you, customers will never have to dial your personal number.
Whether you port in an existing number to Talkroute, or choose a new one from the inventory, that will serve as your main business phone number and is the number that your customers dial to reach your business. Similarly, when you call people back, your private number is always hidden, and they will see your business number on the caller ID.
When setting up your account, you can bypass your phone’s native voicemail if you prefer and send calls to the business voicemail on your Talkroute account. You can also have your callers sent to your phone’s personal voicemail, too, if that’s what you prefer.
Text messaging is also included with your virtual system, and it works through your main business number(s), not through your phone’s internal text messaging. That way, personal and business messaging can never get mixed up with each other.
Access your business texts either from your online dashboard, or in the mobile app. In the same manner as your calls, customers sent texts to your business number, and they see that number, as well, on their caller ID when you text them.
Running Your Business from a Single Cell Phone
Many small businesses just starting out, as well as even established businesses, take advantage of a virtual phone system because it allows them to run everything from one cell phone, which is easy to do with Talkroute.
Your customers can’t tell that it’s just your cell because you can add professional features to it and make it sound like a big system, such as adding a call menu, custom greetings, and music on hold.
Again, your personal number is always hidden, so that they only see your business number on their caller ID, even though you’re calling from your personal cell phone. No matter where you are, you can run your business from anywhere using nothing more than your cell phone.
Using the mobile app, you can send and receive text messages, view your business call history, and manage voicemail. If you’re away from the office and need to change any settings, you can access your full account from a mobile browser.
So, there are the steps for setting up your virtual phone system with the existing phones you already have, and there really isn’t much more to it than that. This is a detailed explanation of what you need to do, but it actually should only take you a few minutes to set it up.
And once you have the system set with your desired configuration, the system will run without needing any maintenance, unless you want to change your settings in the future or add more phones to your account. If you’re not sure if this is something that will work for your business, you can take the free trial to test it out with a live system.
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