More and more people are now willing to work remotely, therefore remote office phone systems have continued to gain importance. Modern office remote phone systems come with less maintenance obligations and can be extended allowing the addition of more phone lines without the need for extensive maintenance or attendance by technical staff.
A remote office phone system should provide workers with the flexibility and mobility that they need to work remotely.
It should maintain worker communications but also make communication channels more effective. There are different options, which remove the maintenance and servicing of telephony equipment at the office.
Here are the top ways you can benefit from a remote office phone system:
Perhaps the biggest drive for getting a remote phone line system in comparison to a fixed-line at the office is cost. For instance, non-fixed VoIP systems deliver excellent cost benefits compared to landline options because they are easy to install and because even the software is much more cost-effective than setting up a landline. Further, modern versions of remote office phone systems come with extra features and some even for free which reduces company expenses.
2. Integrating employee phones into the business phone system
Companies using remote office phone systems can integrate employee phones to allow even more flexibility in the system. Once the employee phone devices are connected to the remote office phone system, calls are then diverted to the employee to have them receive calls at any time, for instance when they go on a business trip. They can then be contacted when there are issues that need their attention, and they can fix these issues while on the move.
The fact that these phone systems can work seamlessly with mobile devices means they are preferred to landlines, which bring a myriad of limitations to businesses and individuals. Most of the landlines and fixed phone connections are hard to integrate with mobile devices without major overhauls.
If your office is moving to another location, then you may encounter restrictions and limitations requiring you to buy another phone system. If a business is growing fast enough, landlines may not be able to accommodate that kind of growth.
3. Call center benefits
The issue with call centers is that the remote phone system can allow remote connecting of different workers with different skills and talents without worrying where to keep them under one roof. Your remotely connected workforce will be able to perform different tasks either at the same time or at different times as needed.
This way, the company will not need to wait for employees to come to the office and hence wasting more time. In the end, it means the company can save a lot on overhead. A small company can launch this way because it is possible to keep costs minimal and to avoid a lot of commitments that come with hiring people onsite.
4. Extra features
Non-fixed Voice over Internet Protocols, for instance, come with additional features including letting customers call for free and able to integrate worker mobile devices. Workers have the option to call via video unlike on other fixed systems that wouldn’t allow video calling.
Extra features on modern remote office phone systems make it easier to manage calls – allowing for easier management of employee and customer interactions with a myriad of options. They make it easier to interconnect departments, allow for web conferencing, text messaging and can help an organization improve its customer service performance.
Examples of these features include interactive voice response, call recording, time of day routing, and sequential ringing.
These system features also make working seamlessly much easier. For instance, employees can send voicemails directly to email and this means there is no need to dial the phone to retrieve them. Some business phone systems even allow you to automatically transcribe messages and email them to you or to those staff that might require them. Some even allow for automated call responses.
With more IoT devices, almost 76 billion devices are expected to be connected by the year 2025, so there is no better time for an organization to invest in a phone that allows for IoT integration and most of the modern remote phone systems should do the trick. This would increase productivity in many different ways.
For instance, non-fixed VoIP works on IP infrastructure just as IoT and the two can interact without a problem. It makes it easier to integrate smart technology and devices into your business and keep up with modern trends. These systems offer more privacy with their hack-proof nature and features such as call screening would allow managers to screen calls without any need for a secretary.
5. Saves employees time
Employees will not need to physically travel to the office because they can be contacted anywhere. Using a business phone system, they can plan their day much more efficiently including their personal lives, such as spending more time with their families, and hence get more motivation to work for their companies. They are likely to become more productive by utilizing their time more efficiently — in fact, 20% more productive.