The Talkroute Blog

  Believe it or not but digital transformation is reinventing business. Every organization including yours now is facing a choice between innovation or extinction. Digital transformation is not only termed as information technology but it’s rethinking your entire business strategy and organizational culture. Maybe even changing the company culture. In order to succeed in digital, you must think of it not just as a support function but as a strategic competency. Digital transformation is not only about applying technology to the businesses but to create a brand new business model that sits on top of technology. For example, amazon.com is not only a product listing and selling website but it actually changed the entire experience of customer shopping with disruption. It is very imperative that your business adapt to digital transformation and gain the benefits of the ways by which the digital world has changed the consumer expectations and behavior. …

  Cold calling was a very popular way of selling products from 2001 to 2010. Every American used to receive up to 15 telemarketing calls on a daily basis. During this time, consumers were not very engaged in social media or emails or chat messages. This worked in favor of cold calling salespeople. In today’s digital world the customer acquisition channel has shifted drastically. Many salespeople believe that cold calling doesn’t work anymore as people now have access to information online and they simply don’t trust you on the phone. With the increase in telemarketing frauds, consumers have become more cautious than ever before. In this blog today we are going to take a look at some of the cold calling tips that actually work..   Enrich leads   Before you even think of dialing a prospect, just do a little research on who you are calling. You can start …

  The words ‘Artificial Intelligence’ sounds sassy, doesn’t it? Everywhere you go today, you will hear Artificial Intelligence being added to all technological advancements that will eventually solve common problems for us. Have you seen the movie ‘Terminator’? That was the movie that introduced the concept of Artificial Intelligence (this is how robots recognized targets) to common people. As interesting as it sounds, AI in the telecom industry has also stepped in. In this blog, we are going to learn about the role of AI in telecom that will help future generation businesses to save time and be more efficient.   However, what is Artificial Intelligence (AI) after all?   The simplest way to define Artificial Intelligence is the ability to provide intelligence to any artificial object, software, machine or equipment via a programming algorithm to perform a certain task. We have already started using AI in our daily lives. …

  In this decade the way computing and storage work has drastically changed. This change has revolutionized the entire Information Technology business. Those times have passed when you needed your laptop or computer to access the information. Now, that cloud computing has become a popular way of storing the data, it is extremely easy to get access to all the data in any part of the world as long as you have the internet. In this article, we are going to learn about some of the benefits of cloud computing and a few limitations that would give you more insights. Before we jump into the benefits, let’s understand the definition of cloud computing and what it means in layman’s world. “Cloud computing is the mechanism to get access to readily available data from any computer system using the internet”. In other words, you can read, write, modify or delete your …

  There are hundreds and thousands of companies across the world that provide VoIP services. These companies exist because there is a market for it. Every VoIP provider has one thing which is different than the other. However, when we talk about the best VoIP provider in the USA, it is very easy to drill down to a handful of companies that are native and provide the best VoIP infrastructure for businesses to thrive. Among these companies, Talkroute is one of the fastest-growing VoIP providers in the country already serving thousands of small and medium-sized businesses. Talkroute has seen exponential growth since inception. This is only possible when there is a hand holding with customers to understand their problems and to try to solve them with cutting edge technology. The customer feedback and customer satisfaction is the master plan for Talkroute’s success. There are a few reasons as to why …

  Imagine your life without a mobile phone for one day. Pretty scary, right? Now, think of a business without a phone system in place. It’s even more dangerous. It would be safe to say that the right phone for the business can be a lifesaver. It doesn’t matter if you are just starting out or you already have a well-established business. You got to have a phone system which will help your prospects and customers to reach you directly without having to go through traditional means. Can you name any business or businessman that operates without a phone system? It’s very unlikely to happen. That is because the right phone system for your business has greater significance than any other mode of communication. There are hundreds of companies that provide phone systems. There are different niche based on the size of the customer or the requirements. You can get …

  The phone was invented a very long time ago in the 1800s. Back then, it was considered as magic where two people could talk to each other from a distance. It revolutionized the communication system completely. Only a handful of people owned the phone systems but as technology evolved, we have seen a series of innovations till today and still being innovated. Before we understand the key elements and benefits of the PBX phone system, let’s try to get answers to some of the ground level questions.   What is PBX?   It is the short term for Private Branch Exchange (PBX). It is a private set of the network which helps the business to manage phone communication both within internal departments and external clients. In recent times, it is also known as Unified Communication (UC) or UC as a service (UCaaS).   Why do we need a PBX …