Phone System Thusdays - The Ins & Outs of a Virtual Phone System

Mini Series Entrepreneur Stories Grow Your Business Phone System

Automatic call distribution (ACD) is a system for answering and directing incoming calls to the right sales agents. It decides

Did you ever wonder where the digits in your phone number come from, and what they mean? As you probably

Your business depends on your phones, possibly more than any other system you have. Whether by network malfunction or

Many of the terms associated with telephony are self-explanatory and familiar, but occasionally you’ll hear one that you’re not quite

When you first hear about virtual phone numbers, you might be a little apprehensive about using them for your business

As your small business grows, one thing that can become hard to manage is your phone numbers. You may

VoIP is an acronym that sounds weird at first—“vŏy’p”—but is actually fairly straightforward in application. It stands for Voice Over

Though the connection is virtually instantaneous when you call someone, there is a surprising number of operations that have to

Managing and transferring customer calls is a vital aspect of customer service. Not only do you have to provide helpful

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