5 Misconceptions About Phone Systems, Debunked


Now that business phone systems are becoming more and more advanced through the use of constantly evolving technology, we are beginning to understand that there are excellent alternatives to the traditional phone systems that have been in place for decades.

Many professionals are still wondering, though—Can virtual phone systems really stand up to the old-school, traditional systems that we know? They can do that, and then some. Let’s look at some of the most common misconceptions about business phone systems, old and new.


1. There is only one type of professional phone system.

Definitely not. It is possible that some business owners are not informed about any of the recent advancements in phone systems, which would give them the impression that the old standby, traditional integrated PBX systems are the only option.

The fact is that new technology has afforded some significant developments in business telecom provided by numerous VoIP services, as well as a variety of fully virtual services like Talkroute. Many of these alternatives have turned out to be just as efficient and reliable as their traditional predecessors, and even surpass them.


2. You have to spend a lot of money.

There are always the traditional on-premises PBX services who will outfit your office with a privately contained, wired network to connect your office phones. While a durable and dependable business phone solution, that traditional type is the kind of system that will cost you a pretty penny.

You will have to pay for all brand new phones, wires, adapters, and the labor cost to install it, which the majority of new businesses and struggling startups simply cannot afford. If you go with a virtual phone system, you completely eliminate the cost of all that equipment and labor because you can use your existing phones and set it up yourself.


3. Virtual phone systems are not professional grade.

Business owners tend to have the idea that virtual phone systems are sort of small-time and not suited for serious businesses. It’s an understandable misconception because virtual providers have only emerged in the past decade or so, and some have even marketed their product to consumers, rather than small businesses.

There are now virtual providers, however, who have built phone systems that are not only sufficient for any size business, but also versatile and easily customizable.


4. VoIP service is the only alternative to traditional systems.

There is a notable distinction to make when shopping for a new phone system, and that is the difference between a VoIP phone system, and one that connects calls over the PSTN (traditional wired network).

VoIP technology was a game-changer when it made its debut because it made it possible to put together a phone system using an Internet connection, rather than more expensive service from the phone company. Cloud-hosted PBX systems were the next installment, which follow suit with all other current technology in that they make the system completely virtual.


5. You need a VoIP connection for good quality.

Many of these cloud-based PBX providers rely on a VoIP connection, but a few providers like Talkroute found a way to combine the reliability of a traditional office phone system and the lean setup of a cloud-hosted PBX that does not depend on the quality of your Internet connection, but instead utilizes the PSTN to connect calls using the networks of your existing phones.

The catch 22 with VoIP service is that, if you have dedicated bandwidth and supplemental equipment, the sound quality will be clear as a bell; however, if you just use whatever Internet connection you already have, you could end up with poor sound quality and dropped calls.

Virtual phone systems like Talkroute are no longer on the fringe of telecom solutions. They are moving to the forefront because they can manage calls efficiently for businesses of all sizes, and for a far lesser cost than traditional systems. Whatever virtual provider you end up using, be sure to do your research because many of the providers just want to sign up more users, without any concern for reliability and quality call management.



We hope that you enjoyed this article and that you will continue to join us as we help you grow your business! Our blog is 100% free and you don’t have to be a Talkroute customer to benefit from our materials. However, if you would like to try Talkroute's Virtual Phone System for free, you can sign up for a trial here. See you in a few days!


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5 Misconceptions About Phone Systems, Debunked