Customer Stories

Ali Hashimi, Owner & Founder Talkroute User since September 2016 www.novalandscapedesign.com   Ali is not new to the game of running a business. He has decades of experience in his field, and like many small business owners today, Ali found that his outdated phone system could not support the growth of his business. He searched for a solution to his telephone woes, and he found Talkroute. Here is the story of how Ali transformed his business with a virtual phone system:   My name is Ali Hashimi, and I’m the President and Founder of NOVA Landscape and Design. We are a design build landscaping firm located in Dumfries, Virginia, and we have been servicing the greater Northern Virginia area for over 20 years. I first came across Talkroute while doing research for a virtual phone system for our growing landscape business. I spoke to numerous companies; however, none of them …

Matthew Martin, Project Director Talkroute User since March 2016 www.spadedesignlab.com   Matthew was gracious enough to share the story of his experience with Talkroute, and he brings up an interesting way to use our virtual phone system that many other businesses can benefit from. Using multiple Talkroute virtual phone numbers, they look at which calls come from each virtual number to track where customers are calling from, as well as how many are calling each number. Here is Matthew’s story:   Talkroute has allowed our workforce to be truly mobile. Our Account Executives can be on site with a client just about anywhere and still seem as if they were at their desk. It has also allowed us to implement a very successful “Bring Your Own Device” program that is much easier to manage and has saved us a lot of money. Not only do we use Talkroute throughout our …

Michael Herrera, Owner & Founder Talkroute User since February 2017 www.mamakats.com Running a restaurant is a tough business, and its phone system is one thing that has to be reliable. Michael found a way to make sure that his customers never get a busy signal when calling his restaurant, by using Talkroute to manage his calls. This is his story: My name is Michael Herrera, Owner and Founder of Mama Kat’s restaurant in San Marcos, CA. The restaurant is one of the most sought-after breakfast destinations in San Diego. We have anywhere from an hour to an hour-and-a-half wait, at times. Like most small businesses we struggled to manage our phone system with Call Waiting, and you can never hear the person on the other line because the Call Waiting is always chiming in. Without Call Waiting everyone gets a busy signal. Multiple lines are just multiple problems, and I …

Matthew Hamel, Owner Talkroute User since January 2015 www.volusiacomputers.com Matt’s small business found itself in a position where it was growing and thriving but beginning to encounter some issues with its phone system. The current system was barely capable of handling their increasing call volume, and the need for an automated menu to serve callers also became apparent. Although he could have remedied this problem early on, he found that the high cost for an updated system from traditional providers wasn’t quite worthwhile at the time. Matt found Talkroute seemingly just in time, which he describes here in his inspiring story. Why did we sign up for Talkroute? Okay, you asked for it. We have a retail computer store near Daytona Beach, Florida. Our business is mostly focused on in-store and on-site computer repair services. For a small shop, we are very busy. Last week, our first week using Talkroute, …