talkroute mobile app call path

The Simplified Call Path: How Your Mobile Dialing App Works

Though the connection is virtually instantaneous when you call someone, there is a surprising number of operations that have to take place before the call completes. Each of these operations is vital, sometimes quite complex, and they all happen in a fraction of a second. In this article, we will explore one type of call that, if you’re a Talkroute user, you’re probably very familiar with—an outgoing call from your Talkroute mobile app. Using your cell phone as a business line. As one of our specialties at Talkroute, the system makes it easy for business owners who have a cell phone that doubles as a business phone. The mobile app was created so that you are the only one who knows that you’re calling from a mobile phone. To your customers, you could be sitting at a desk in your office, wielding the handset attached to your corded desk phone—which …

Black Hat SEO: Is It Really as Evil as They Say?

    There is a lot of discussion about the strategies that are used by SEO marketers today, and rightfully so because this medium is the greatest driver of online traffic to company websites.   There are a variety of ways to generate traffic to a site through search engine ranking. Some strategies are effective, and some are not; some tactics are ethical, and some cause more trouble than they’re worth.   It’s really a matter of how closely you want to toe the line between what’s ethical and what’s not because even the bad guys of SEO have some success.   The good folks over at Google. Google puts a great deal of energy into filling their index with quality, relevant information, but the main reason they pay attention to that is because they want everyone to turn to them for information.   The good folks at Google are …

6 Helpful Tips to Transfer Calls More Efficiently

Managing and transferring customer calls is a vital aspect of customer service. Not only do you have to provide helpful and accurate information to assist customers on the phone, but you have to make sure that, if you must transfer the call, that it actually gets through to the next agent and that the customer is taken care of throughout the process. The following are some points (obvious as they may seem) that will help you and your team to provide great customer service, even during a transfer. #1 Don’t hang up. On behalf of those of us who have been dropped by an agent while waiting on hold, please avoid this at all costs. Not only will it infuriate your caller, but if they hear a dial tone instead of being successfully transferred, you might have just lost this person’s business. It seems to me that while most of …

How to Port a Phone Number from AT&T to Talkroute

Have you decided to move one of your AT&T numbers to Talkroute? Our porting team is happy to transfer your number to our service, and in fact, AT&T is one of the oldest and largest phone companies in the industry, so they are no stranger to phone number ports. This article will cover how to port away your landline, wireless, or other number from AT&T. Follow these steps completely for a successful and seamless port into Talkroute. As soon as you put in a request with us to port your existing phone number to Talkroute, one of our porting specialists will contact you by email within (1) business day and provide instructions for completing the port. Your porting specialist will walk you through the process, but if you want to prepare beforehand to save time, the following are all of the steps you will follow to port your number to …

Setting Up an At-Home Office for Your Small Business

With more than 22 million self-employed workers and 543,000 new businesses opening each month, office locations have begun to shift from traditional building settings to individual homes exponentially in recent years. In fact, 52% of small businesses are now solely based from home! If you are one of these budding entrepreneurs, you should know that a properly equipped and strategically structured office can make all the difference when it comes to productivity. With just a few easy tips, your at-home office will have you feeling constructive and creative in no time. How Your Small Business Can Succeed Across the board, small businesses bend over backward to try and become profitable from their inception. However, this struggle can eventually lead to a business’s demise if proper financial and business concept planning aren’t considered. But by following these tips, especially in your business’s infancy, you’ll be well on your way to ensuring …

Online Marketing Terms, Decoded: SEO, CTR, ROI, and All the Rest

    We Americans have always loved using codes of all kinds to communicate, and maybe that’s the reason that you can’t go five minutes without hearing someone use an acronym these days.   In any technical field, and especially where it applies to online marketing and business, you will constantly come across terms and acronyms that you’re either familiar with already, or you’ve never heard of.   Even if it drives you crazy, it’s important to understand what these terms mean if you want to be able to function and communicate within the realm of online marketing. Let’s take a look at a few of them.   SEO—Search Engine Optimization If you’re mystified by this term, then you might as well accept it—you are one lost puppy. SEO represents the underlying mantra and driving force of the vast majority of online content.   In a nutshell, SEO is the …

mobile website optimization

Your Customers are Shopping from Their Phones. Is Your Website Prepared?

If you’ve ever used your phone to view a website that was not optimized for mobile, then you know how necessary this is. A website that does not function properly on mobile devices is not just irritating to the user—it will cause them to leave your site as quickly as they came. Do you know how people are finding and purchasing your product or service? On their phones, especially if you own an ecommerce site. In case you haven’t figured this out already, let me assure you that if your website is not mobile-optimized, then a great number of your would-be customers are passing right over your business. What does a poorly-optimized website look like on a mobile platform? We’ve all seen it. You log on to a site using your mobile browser, and the print is tiny—either way too small to read, or improperly sized. Then, you have to …

5 Call Menu Examples for Your Phone Tree

  This post will start with a few quick rules-of-thumb to help you create a professional and effective call menu. If you don’t have time for my rhetoric, then please feel free to skip down to the good stuff.   When labeling menu options, be concise and get to the point. Like a voicemail greeting, a good menu prompt immediately tells the caller where this option will send them and quickly states what number they should press.   Don’t be afraid to add more specific options, rather than fewer, general options. Most people are willing to wait just a little bit longer for the right prompt, and even if you only have 2 agents, you can break the menu into a bunch of specific departments and route multiple options to the same agent.   Use a calm and even tone. In the same way that callers on hold react better …

Conversion 101: Create Content that Attracts the Right People

    What is content, and what does it mean today? The word is now ubiquitously used to describe just about any media on the internet. There is an ocean of “content” on the web today, and it is growing larger every day, sometimes with little or no thought given to crafting it carefully.   The word itself even sounds empty and non-specific, which is exactly how I would describe most content that you’ll find on the internet these days, and that is just what you want to avoid when designing content for your readers.   Here are some new ways to look at how you produce your own content, that is actually made for your target audience.   Don’t be generic. Be specific, and be original. The first thing is that you don’t even really have to try to stand out when you’re writing and organizing media that is …

5 Reasons Originality is Necessary for Business

Be original, and you’ll have more fun doing your job. Think about the time when your business was just getting off the ground. Difficult as it may have been, it was pretty exciting because you either had a great new idea for a product, or you wanted to productively build on an established product or service. It was exciting to build something of your own, something that you knew could be successful because you could do it better than anyone else. One of the greatest joys of running your own business is the freedom to create anything you want. You’re not working to build someone else’s empire, but instead you are striving to make a statement about who you are, in the way you do business. If you continue to keep that kind of an attitude towards your business, then you’ll always have fun doing it—and what’s the point, if …