Elevate Your Speaking Skills: Professional Communication 101

  They say that silence is golden, but if you have to talk, then it can’t hurt to equip yourself to handle the transaction. In business relationships, there are dos and don’ts as there are when you’re relating with anyone. If you take nothing else from this article, just remember that your conversations with fellow professionals are not unlike those you have with anyone in life. Being genuine, straightforward, and appropriate is what brings success in professional relationships. Here are a few reminders to keep you on the right track.   Flattery Flattery has its place, and as we’ll talk about a little later, it works better if you’re sincere. You know when you’re trying to pick up a girl (or a guy) at a bar (or wherever you are), and you use some manipulative language to coerce this person to win them over? That’s the dangerous kind. All business …

StephanieElevate Your Speaking Skills: Professional Communication 101

10 Ways to a High Success Factor: Pro vs. Amateur

  “Living a Princely life requires that you learn to think and reason like the Prince, talk and behave like him, react like him as well.” —Jaachynma N.E. Agu   Everyone started in business with the vigor and ambition of a teenager at his first job. You had some wild assurance that you would be able to handle everything that came and impress everyone around you, convinced that this was the beginning of a sustained line of success. In the same way, no entrepreneur starts their own business with the hope of being mediocre; you want to change the game, and you want to do what you do better than anybody else. And there’s no reason why you can’t do that.   The following points show the difference between the way an amateur thinks about business, and the way a pro sees it—which one are you?   1. Respect Your …

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Talkroute IVR

The Value of IVR for Your Business’ Phone System

IVR, also known as an auto attendant, phone tree, or call menu, exists to save time and frustration for you and your callers by directing them to the right person or department. With an automated call menu, you won’t have to waste time fielding every call and sending it to the appropriate department because your IVR system does that for you. History of IVR Technology IVR, or Interactive Voice Response started as a primitive version of the widely-used self-service technology that is used in phone systems all over the world. When the first Auto Attendants came into use, functionality was limited, and they allowed for very little interaction. IVR has come a long way in its development, even adding Automated Speech Recognition (ASR) to give callers who use the system a more natural experience while retaining the efficiency of original IVR. Using Talkroute to Add IVR Any small business owner …

StephanieThe Value of IVR for Your Business’ Phone System

The Advantages of Social Networking: How to Find New Customers

Including social media in your marketing campaign can significantly amplify the impact of your business’ regular content or latest promotion. If you play your cards right, you can create a snowball effect that puts your content in front of the right people—the ones who will turn into new paying customers. So let’s take a look at the top social media sites, and how you can use each of these to generate new business. Facebook We all know Facebook is an unstoppable, ever-expanding force with a massive collection of people who are constantly active on the site, and constantly sharing and interacting with new content. Though it may not be your first choice to generate leads, it is a great engine to get people talking about your latest content or promotion. This is the place where you can respond to people who are commenting on your post, and due to the …

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Google Apps vs Office 365: Which is Right for Your Business?

  What makes one brand of productivity software stand out from others? There are variables that determine what kind of operating tools will make work easier and more efficient, but the vast majority of businesses are going to choose software based on simplicity, connectivity, practicality, and universality—and these are the qualities that Google, Microsoft, and others are taking great pains to provide. The already established trend towards using cloud-based operating software is not surprising, due to the growing need for seamless communication across all platforms and borders as more and more business is conducted online and remotely, which is where Google has put its best foot forward, and Microsoft is following suit with Office 365.   Give Office 365 a Try The best way to decide what software works better for you is to simply try both, or should I say, try Office 365 because you’re probably less familiar with …

StephanieGoogle Apps vs Office 365: Which is Right for Your Business?

Squarespace vs. WordPress: Which Website-Building Tool is Best for Your Small Business?

Selection/Options WORDPRESS This site-building tool has always been based around the core value of allowing anyone to start their own blog for free, which is the main distinction between them and Squarespace. With nearly 400 different themes to choose from, you can build your site as basic or as meticulous as you prefer, and if you know some code or learn to use the tools provided with your account, you’ll have considerable freedom to customize your design. At the same time, this platform was created for bloggers, not businesses; so, even though you can create a perfectly functional business site through WP, the themes they provide may be a little lackluster if your goal is to impress customers. SQUARESPACE Although a limited selection of templates are provided, the ones they do have are sleek, simple, and functional, with business sensibility in mind. The idea seems to be: Give people the …

StephanieSquarespace vs. WordPress: Which Website-Building Tool is Best for Your Small Business?

Google vs. Amazon vs. PayPal: Which Online Payment Solution is Right For You?

Online retail will generate at least $330 billion for 2015, and that number is always growing, even to the point of eventually overtaking the conventional world of retail—that’s 330 billion reasons to optimize digital payments for your business. There are now quite a few digital payment providers to choose from, but among the front-runners are Google, Amazon, and of course, PayPal. Like any competing service providers, they all operate basically in the same way, while each one offers distinctive features that set them apart. We’ve given each service our own rating for overall performance. Let’s take a look at the Big 3, and you can decide for yourself which one may be right for your business. Google Wallet/Android Pay There are virtually no fees associated with setting up an account, but you will quickly find that going through the process of getting that “Buy with Google” button on your checkout …

StephanieGoogle vs. Amazon vs. PayPal: Which Online Payment Solution is Right For You?

How to Prepare Your Business for 2016

Moving Forward: The Trending Market 2016 is shaping up to be an interesting year with a continued emphasis on social media activity, an exciting economic future, and promising spending trends. If you haven’t already, it is an absolute must to establish active profiles on Facebook, Twitter, and LinkedIn, which will become increasingly important as social media companies expand and consumers continue to make buying choices based on the content. Concerning the economy, there are varied projections concerning what it will look like in the near future, but the consensus is largely optimistic that the economy remains healthy and growing as unemployment rates steadily decrease and consumer spending remains stable. The International Monetary Fund (IMF) projected that the global economy will grow by 3.1 percent in 2016–a modest improvement, but decidedly stable, nonetheless. Backing up this figure, Fortune magazine predicted in their December issue, “ a slow but steady global economic …

StephanieHow to Prepare Your Business for 2016
talkroute on hold music

6 Ways to Better Serve Callers on Hold

  1. Keep Your Caller Informed First and foremost, your caller will be much more comfortable on hold when they know exactly what to expect. As soon as the call connects, customers should be greeted with a clear, appropriate, and friendly voice, reassuring them that you are taking their call seriously. If possible, it’s also a plus to give them an estimated or average wait time until someone is going to pick up. Even if the waiting time you provide is off, it’s still way better than sitting there with phone in hand and no end in sight.   2. Use Quality Voiceovers for Your Hold Menus Concerning the voice a customer hears when they call your business, putting some extra effort into your voice recordings can go a long way to improve the caller’s experience. Ever seen Wargames? That movie from the 80s where Matthew Broderick’s computer talks back …

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Startup vs. Small Business: Which One Are You?

Startups and small businesses are born of the same lineage, but they differ in as many ways as they are similar. Depending on who you ask, you will hear that the 2 are either synonymous, or completely unique; nevertheless, there is a reason for different titles. So which type of business do you have—and what does it mean for you? Here we take a look at the key characteristics of the two types to find out what defines you as a startup, or a small business. Startup vs. Small Business: Primary Motivations It is generally held that a startup sets out with an ambitious idea and intends to “break in” to the business world by inventing or reinventing a market for itself. A small business, on the other hand, generally intends to find its own place in a niche or large, existing market, such as those staples of the economy: …

StephanieStartup vs. Small Business: Which One Are You?