7 Best Restaurant Phone System Solutions in 2025

Running a restaurant means handling a lot of things at once, so clear communication is really important. Having a quality phone system can help a lot in managing day-to-day activities.

Whether it’s taking reservations, handling takeout orders, or answering customer questions, the right restaurant phone system helps you stay organized and provide better service.

In this post, we’ll look at some of the best restaurant phone system solutions to help you keep your customers happy and your team connected.

What Makes Restaurant Phone Systems Different?

In the past, restaurants relied on simple landline phones to handle customer inquiries. However, as customer expectations increased and the demand for takeout and delivery grew, businesses began adopting modern systems like VoIP and cloud-based phone system solutions.

Unlike regular business phone systems, restaurant phone systems include specialized features to address challenges unique to food service operations. These may include:

• Call queuing: Helps manage multiple incoming calls without dropping any.
• Auto-attendant: Greets customers with a menu and directs them to the right department or staff.
• Integration with point-of-sale (POS) systems: Links phone orders directly to the restaurant’s POS for smoother transactions.
• Order management support: Organizes takeout and delivery calls efficiently.
• Interactive voice response (IVR): Lets callers use their keypad or voice to quickly get the information they need or reach the right person.

Types of Restaurant Phone Systems

Each system comes with unique benefits and potential drawbacks, so it’s important to choose one that matches the size, budget, and needs of your restaurant.

Below are the main types of restaurant phone systems and how they work.

Traditional Landline Systems

Landline systems are the most basic type of phone system. They operate through physical telephone lines and are often provided by local phone companies.

These systems are reliable and don’t rely on an internet connection, making them a good choice for areas with unstable internet service.

However, they lack the advanced features modern restaurants often need, such as call routing or mobile integration.

For small, family-run restaurants with minimal communication needs, landlines with analog desk phones can still serve as a simple, cost-effective solution.

VoIP Phone Systems (Voice Over Internet Protocol)

VoIP systems use an internet connection to make and receive calls, which offers flexibility and cost savings compared to traditional landlines.

These systems provide advanced features such as call forwarding, voicemail transcription, and integration with POS and online ordering platforms.

VoIP is ideal for restaurants that handle a high volume of calls or rely heavily on delivery and takeout services.

One potential drawback is that VoIP systems depend on internet reliability, so a strong, stable connection is essential to avoid disruptions.

Recommended reading:

VoIP vs Landline: Which Option Is Right for You?

Cloud-Based Phone Systems

Cloud-based phone systems are a type of VoIP system hosted entirely online. This means there’s no need for on-site hardware, making them easy to set up and maintain. They’re also highly scalable, allowing restaurants to add new lines or features as they grow.

Cloud-based systems often include features like call analytics, mobile integration, and automated customer service tools.

These systems are perfect for multi-location restaurants or those planning to expand, as they can centralize communication across all locations.

Hybrid Phone Systems

Hybrid systems combine the best of both worlds: the reliability of landlines and the flexibility of VoIP.

These systems are ideal for restaurants that want to retain a traditional setup but still benefit from modern features like call routing and mobile connectivity.

For example, a hybrid system might use landlines for local calls while leveraging VoIP for long-distance or international communication.

This option works well for restaurants in areas with inconsistent internet service, but they are still looking for some advanced functionality.

Need a better way to manage reservations and takeout calls? Book a live demo with us today to learn more!

Best Phone Systems for Your Restaurant in 2025

In 2025, there are lots of options to choose from, so finding the best business phone service that fits your restaurant’s needs is easier than ever. Let’s look at your best options!

1. Talkroute

Talkroute is a powerful virtual phone system designed to help businesses, including restaurants, communicate efficiently with customers and staff.

It combines calling, texting, and video conferencing features into one user-friendly platform, making it a perfect solution for restaurants that need flexibility, reliability, and professional communication tools.

Whether managing reservations, answering customer inquiries, or coordinating with your team, Talkroute ensures you stay connected and organized from anywhere.

Key features:

• Call forwarding and routing: Forward calls to any device or route them to specific departments like reservations or takeout.
• Text messaging: Send and receive texts for reservations, updates, or promotions.
• Voicemail management: Get voicemails emailed to you with transcriptions for quick responses.
• Menus and extensions: Direct customers with simple menu options or extensions for departments.
• Customizable schedules: Set call routing to match restaurant hours and peak times.
• Virtual receptionist: Provide callers with automated greetings and menu options.
• Voicemail-to-email notifications: Receive voice messages directly in your inbox for easy access.
• Apps for every device: Manage calls and texts from your phone, tablet, or desktop.
• Scalability: Add extensions and features as your restaurant grows.

Start your free trial now and see how Talkroute simplifies managing customer calls and texts for your restaurant.

2. RingCentral

Source: ringcentral.com

RingCentral is a cloud-based phone system designed for restaurants of all sizes. It provides flexible options for mobile and desktop access, making it reliable for restaurant communications.

Key features:

• Mobile app compatibility: Allows staff to manage calls on the go.
• Call forwarding: Makes sure calls are never missed during busy hours.
• Voicemail to email: Sends transcriptions of voicemails to email for quick reference.
• Multi-location support: Great for restaurant chains managing multiple branches.
• Team messaging: Allows staff to send instant messages internally.

Recommended reading:

Ring Central vs Dialpad: Which Fits Your Needs Best?

3. Nextiva

Source: nextiva.com

Nextiva provides a user-friendly VoIP phone system designed to improve restaurant communication. Its scalable features make it a good fit for growing restaurants.

Key features:

• Unlimited calling: No extra costs for high call volumes.
• Auto-attendant: Directs callers to the right department or person.
• Call analytics: Tracks call volume and response times.
• Mobile and desktop apps: Allows staff to communicate from anywhere.
• Custom greetings: Enhances customer experience with personalized messages.

Recommended reading:

Nextiva vs RingCentral: Which Tool to Choose

4. Grasshopper

Source: grasshopper.com

Grasshopper is ideal for smaller restaurants or food trucks, offering virtual phone services that simplify call management.

Key features:

• Call forwarding: Routes calls to any phone number.
• Voicemail transcription: Converts voicemail into text for convenience.
• Unlimited extensions: Perfect for organizing staff roles.
• Toll-free numbers: Adds professionalism to the restaurant’s image.
• Mobile app support: Makes it easy to manage calls from a smartphone.

Recommended reading:

RingCentral vs Grasshopper: Which One Is Good For You?

5. Ooma Office

Source: ooma.com

Ooma Office is a cost-effective VoIP phone system suitable for restaurants with tight budgets. It provides high-quality communication tools without extra expenses.

Key features:

• Virtual receptionist: Helps manage and route calls automatically.
• Ring groups: Allows multiple staff to answer calls from one line.
• Call blocking: Reduces spam and unwanted calls.
• Scalable plans: Accommodates restaurants of all sizes.
• Easy installation: Requires minimal setup and no professional installation.

6. Vonage

Source: vonage.com

Vonage is a versatile phone system with extensive features tailored to restaurants. It offers excellent call quality and reliability.

Key features:

• Unified communications: Combines messaging, calls, and video in one platform.
• CRM integration: Connects with popular customer management tools.
• Call monitoring: Let managers listen in for quality control.
• Voicemail to email: Provides easy access to messages while multitasking.
• International calling options: Supports global delivery or expansion efforts.

7. 8×8

Source: 8×8.com

8×8 offers an all-in-one communication solution for restaurants with multiple locations, making it easy to stay connected with staff and customers.

Key features:

• Cloud-based system: Keeps communication reliable, even during power outages.
• Call queuing: Handles high call volumes during peak hours.
• Team messaging: Allows staff to coordinate effectively.
• HD voice quality: Provides clear communication with customers.
• Advanced analytics: Tracks and improves communication efficiency.

How Phone Systems Work for Restaurants

A well-configured phone system routes calls based on the type of inquiry. Here’s how it works in different scenarios:

Reservations Desk

When a customer calls to book a table, the system directs the call to the reservations desk. Some systems allow for automated booking, where customers can choose a time and party size using touch-tone options or voice recognition.

If no staff are available, the system can record the reservation details via voicemail or send a notification to staff through email or text.

Takeout and Delivery Line

Takeout orders often come in during busy meal times. A restaurant phone system can handle multiple calls at once, so customers don’t face busy signals.

Advanced systems also integrate with online ordering platforms, ensuring seamless updates between phone orders and digital systems.

For example, a caller placing an order over the phone might have their details saved in the system for faster future transactions.

Support Staff

For inquiries about menu items, dietary restrictions, or customer complaints, the phone system routes calls to a dedicated line for support staff. This reduces confusion and helps customers get the answers they need quickly.

For instance, calls about catering or special events can be automatically redirected to the appropriate manager.

View our pricing plans and find the perfect solution for your restaurant’s needs.

Why Does Your Restaurant Need a Specialized Phone System?

A specialized restaurant phone system isn’t just a nice-to-have. It’s a tool that addresses the unique challenges of the food service industry. Let’s look at what phone systems can offer your restaurant:

Improved Customer Experience

Customers expect fast and reliable communication when they call a restaurant. Whether they’re making a reservation, placing an order, or asking a question about the menu, a specialized phone system ensures their needs are met quickly and efficiently.

Handling High Call Volumes

Restaurants often experience a rush of calls during peak hours, such as lunch and dinner times. A restaurant phone system allows you to queue calls, redirect inquiries, and avoid busy signals. This reduces customer frustration and minimizes lost opportunities.

Streamlined Reservations and Order Management

A modern phone system can integrate with reservation platforms or POS systems, making it easier to manage bookings and takeout orders. For example, when a customer places an order over the phone, the system can automatically update your POS with order details.

Support for Delivery and Takeout Operations

With the rise of delivery and takeout services, phone systems are more important than ever. Features like call forwarding and mobile integration allow staff to answer calls even when on the go, ensuring no orders are missed.

Better Communication Between Staff and Customers

Specialized systems let you set up different lines or extensions for various departments, such as the kitchen, front-of-house staff, or management. This improves communication and helps staff respond to customer needs more effectively.

Recommended Reading

15 Innovative Ways to Excite Your Customers in 2025

Virtual Phone System: Benefits, Features, & Top Providers in 2025

Keep Your Restaurant Calls Organized With Talkroute

Talkroute gives restaurants a simple way to manage calls, texts, and meetings, all through one platform. It works on mobile devices, desktops, and browsers using a wireless connection.

You don’t need an office phone or any special equipment. It’s a VoIP service, which means you can stay connected and handle customer interactions from anywhere.

Handle Inbound And Outbound Calls Effectively

Take inbound calls and make outbound calls effectively without missing a beat. Talkroute shows your restaurant’s caller ID on any device, so your number always stays the same.

With unlimited voice calls and easy call routing, it’s the right phone system to help you manage calls without stress.

Send Quick Text Updates

Use your restaurant’s number to send and receive SMS and MMS. Let customers know about reservations, order status, or special offers.

You will also get email alerts for any missed calls or texts. This helps keep customer satisfaction high and communication simple.

Host Video Meetings With Ease

Host video meetings with up to 100 people. It is great for team check-ins, vendor calls, or training new staff.

Share screens during meetings, and no one needs to download anything to join. It supports seamless communication with no extra steps.

Manage Voicemails Anywhere

Get voicemail messages right in your app or email. You can listen to them anytime and even read transcriptions.

Customize your voicemail greetings and store messages without limits. This makes it easy to stay on top of customer needs even when you’re away from the restaurant.

Customize Your Phone Setup Fast

Need to change your hours or update your call flow? No problem. With Talkroute, you can adjust your interactive voice response, voicemail settings, or call routing in just a few clicks.

Everything is built to help restaurants streamline operations.

See Everything In Your Call Logs

Check your call logs to view details of every call, including missed calls, answered calls, and more.

This helps you track customer interactions and stay organized with no extra effort. You can also spot patterns in call volume to adjust staffing or business hours when needed.

Start your free trial and see how Talkroute works for your restaurant!

FAQs About Restaurant Phone Systems

What is the best phone system for restaurants?

Talkroute is the best restaurant phone system for food businesses that want to manage customer calls easily.

It gives restaurant owners a cloud-based phone system with call forwarding, voicemail to email, virtual receptionist, and mobile and desktop apps.

You can answer phone calls, transfer calls, and handle multiple calls across multiple locations without using traditional phone lines. It helps restaurant phone systems stay simple, fast, and reliable.

What is the best restaurant rating system?

Google is the most trusted restaurant rating system because it shows up in search results and maps when customers look for a food business. It lets customers post reviews with photos, which helps others make quick choices.

Most people check Google ratings before calling or visiting a restaurant, so it plays a big role in customer experience and satisfaction.

What is the best business phone system?

Talkroute is the best business phone system if you’re looking for a simple, reliable phone system that works on both desktop and mobile apps.

It supports incoming and outgoing calls, voicemail transcription, team messaging, call recording, and more.

It’s a cloud-based phone system with advanced features like auto attendant, call routing, and ring groups to help manage communications across multiple phone lines and devices.

How much does a small business phone system cost?

A small business phone service usually starts at around $20 to $30 per month for each user.

Talkroute’s pricing starts at only $19 and is simple and flexible, offering unlimited calling, a virtual phone system with mobile apps, and support for both inbound and outbound calls.

You get a VoIP phone system that works with your existing mobile phones or desk phones, without needing traditional phone lines.