Important Points about Call Forwarding for Business
Call Forwarding with a virtual phone system is the perfect way to send calls to multiple phones in any location, from a single business line. It’s also a great way to take business calls outside the office, no matter where you go.
You don’t need a complicated phone network with expensive equipment to accomplish this. You can use Talkroute to forward all your business calls to a single cell phone, or to multiple phones of any kind.
Forward calls to any phone with active service.
A Talkroute virtual phone system lets you forward your business calls to any phone number, whether it’s a home phone, desk phone, cell phone, or even a Google Voice or Skype number.
Call forwarding is included with every Talkroute account, and you can add as many forwarding phones as you need. The service works with whatever setup you have because calls are connected over the networks of your existing phones, so there is no equipment to buy or service changes to make.
First, select the phones where you want to receive calls, and add them to your account. From your online dashboard, you may set your system to route calls in whatever way you need. It’s that easy. This includes forwarding calls to different employees at different times, forwarding calls to voicemail, or sending them to an auto attendant.
Here are some common uses for call forwarding.
To run a business remotely.
Many business owners have to frequently be out of the office, but they need to be able to take calls for the business, from any location, by having calls forwarded to their cell.
To sound professional while running a business from one cell phone.
Sometimes your business is just you, and sometimes you’re running it from a single cell phone. Talkroute can receive calls from your main business line and forward them to your cell. You can either route callers to a Call Menu or to a custom greeting before being connected with you, so that you sound legitimate and professional.
To send calls from one number, to multiple phones & locations.
When you want to keep your one phone number that customers dial to reach you, but you need those calls to be forwarded to multiple employees or diverse locations, you can easily accomplish this with call forwarding.
To forward calls to voicemail or an alternative destination.
With a Talkroute system, you can watch calls as they come in, and if you don’t need to answer it, a call can be forwarded to voicemail, or to the Call Menu (if enabled).
A Call Menu is an efficient way to forward calls.
The Call Menu, also known as an auto attendant or phone tree, gives callers options so that they can instantly reach the appropriate individual or department.
For example, a caller can press “1” for Sales, or press “2” for Hours of Operation. Add your phones to specific menu options, so when a caller presses that number, they are immediately forwarded to the correct phones.
The Call Menu makes your business sound professional and improves efficiency by ensuring that each call gets to the right place. If you do not need the use of a Call Menu, simply disable it and forward calls directly to your phones.
How does call forwarding work with a virtual phone system?
Call forwarding has been around for a long time. Although the basic idea is still the same today, the technology used by a Talkroute virtual phone system gives you complete control over how your business calls will be forwarded.
Unconventional is good when it comes to call forwarding. The way forwarding works with a virtual phone system is basically the same as an interconnected phone network in an office. Your Talkroute system receives calls and then forwards those calls to the phones of employees, even if you are the sole employee of your business.
A Talkroute system gives you a variety of forwarding settings that you may not get with a traditional system, including the Ring All and Ring in Sequence features. When you set your system to “Ring All”, calls will ring all of your forwarding phones at the same time. If you set it to “Ring in Sequence”, you can ring your phones in a specific order.
FAQs About Call Forwarding
Do all my forwarding phones need to be with the same service provider?
No, you may add forwarding phones in any combination, such as iPhones, desk phones, and Google Voice numbers, and you can add as many forwarding phones as needed.
Can I forward an existing number to Talkroute?
Yes, in most cases you can forward an existing number to Talkroute. A forward originating outside our system is handled by the service provider that it is hosting the number, so you will need to contact the provider and request a forward to your Talkroute phone number.
What happens when I receive multiple calls at the same time?
The Call Stacking feature allows you to have multiple callers on hold at any given time. You can select on-hold music or a custom message to play for callers while they are on hold, and when forwarding calls to multiple phones, the phones that are not currently in use will begin to receive the next caller in line.
Can I send a call to another destination after I answer it?
Yes, using Live Call Transfer, you may send a call to another forwarding phone or alternate destination. Every Talkroute number, forwarding phone, menu option, voice mailbox, and extension has its own unique transfer code.
Call Forwarding Tips
1. The best way to take advantage of the call forwarding features is to port your existing number to Talkroute, then add all of your phones as forwarding numbers on your account. If you need a new number, you can add local or toll free numbers from our library.
2. When forwarding calls to multiple phones in a sequence, be sure that the ring time for each is set to ring long enough for it to be answered.
3. When forwarding calls to a personal phone, set the incoming caller ID to show your Talkroute number, so you can tell if the call is a personal or business call.
4. Use forwarding schedules to set different phones to ring during specific hours, or during times that are outside of your normal hours of operation.