Category Archive

  Call center software, also known as call center Customer Relationship Management (CRM), is increasingly making the lives of call center agents easier. In turn, effective management of customer queries translates into a more seamless operation and ultimately greater customer satisfaction. So you might be wondering: what exactly does call center software entail? Simply put, it’s a communication management system built to help you efficiently manage inbound and outbound communications from a variety of contact channels. A business’ phone, voicemail, email, live chat, instant messaging and texts all require regular customer support. Call center software works to tie it all together and reduce the strain on your customer support team. Streamlining of processes is the name of the game. Plus in this day and age when the customer is always right and time is of the essence, your business environment stands to gain so much from a call center software …

  Nothing can be more annoying than being placed on hold by call center staff. Customers look for fast and satisfactory answers when they dial a call center. Bad hold practices are one of the primary reasons why many customers sever their ties with a company. Customers get disappointed when they have to place their phone on speaker and listen to the hold music, waiting interminably for the call center staffer to respond to their calls. Even though it looks inevitable in some cases, we can definitely do something to reduce waiting time in call centers and make the hold time experience better for the customers. We have created a list of some helpful tips for reducing call center wait time!   Standard hold time   If placing a customer on hold for too long can leave a customer highly discontented, how long is the ideal hold time? Various standards …

  From AI in your super fast smartphones to high-speed WiFi, the year 2021 is all set to witness some of the latest technology trends that are truly going to transform the businesses. These future technology trends have already shown their massive potential towards the end of the last decade. And the next decade is going to be the decade of some of these latest trends in technology. In this piece, we will discuss some of the newest tech trends that are going to take the world by storm. Let us have a closer look at the new technology 2021 list in detail..   List Of Trending Technologies in 2021:   1. AI – Artificial Intelligence AI has been one of the latest technology trends that have become a household name at the end of the last decade. Till now, you must have experienced the beauty and the extraordinary capabilities …

  Loyal customers are the key to every successful business. We all know that the more loyal customers you have, the better your customer retention rate is. How to increase customer retention rates and what to do to keep the customers loyal? Here are the answers you may need to know if you want to improve your retention rate and create a flawless customer experience for your audience.   How to Increase Customer Retention Rate?   Not every single customer has reasonable expectations when it comes to the quality of the product or service. This is why so many brand owners have a headache when they need to handle tough customers who are searching for ways to get something more than expected. Not all the brands can offer the ultimate experience to each customer because there will always be those people who search for ways to get more for less. …

  The simplest way for a customer to reach a business is via call. A customer can have any kind of query or problem related to business. To get it solved, he dials the helpline number of the business and expects to find a solution in the shortest possible period of time. But what if the customer goes through frustrating call transfers to different departments to finally reach the right person who answers his question? What if he hangs up because he was unable to get a real person on the phone? This is when an Auto Attendant Phone System comes into the picture for business. An auto attendant makes sure that every interaction with the customer is as efficient and effective as possible. Here’s everything you need to know about the Auto Attendant Phone System.   What is an Auto Attendant Phone System?   It helps you handle your …

  Nowadays, almost every smartphone device comes with artificial intelligence as a special feature. Companies are continuously working on developing new software and hardware to improve AI functionality. Currently, most of the features of AI in smartphones are dedicated to security, power efficiency, and photography. If we look into the future, we can easily visualize that AI in smartphones is going to bring a futuristic evolution for smart consumers. The most common examples of AI in smartphones are digital assistants like Siri and Google Assistant but the use of AI in smartphones goes into much more depth. Smartphone companies nowadays are using AI for fast processing of data, for recognizing various scenes and faces, for night camera shooting, for the security of users and much more.   How are companies using AI in smartphones?   Major smartphone companies like Samsung, Apple, and Huawei have launched smartphones with AI chips. These …

  Believe it or not but digital transformation is reinventing business. Every organization including yours now is facing a choice between innovation or extinction. Digital transformation is not only termed as information technology but it’s rethinking your entire business strategy and organizational culture. Maybe even changing the company culture. In order to succeed in digital, you must think of it not just as a support function but as a strategic competency. Digital transformation is not only about applying technology to the businesses but to create a brand new business model that sits on top of technology. For example, amazon.com is not only a product listing and selling website but it actually changed the entire experience of customer shopping with disruption. It is very imperative that your business adapt to digital transformation and gain the benefits of the ways by which the digital world has changed the consumer expectations and behavior. …

  Cold calling was a very popular way of selling products from 2001 to 2010. Every American used to receive up to 15 telemarketing calls on a daily basis. During this time, consumers were not very engaged in social media or emails or chat messages. This worked in favor of cold calling salespeople. In today’s digital world the customer acquisition channel has shifted drastically. Many salespeople believe that cold calling doesn’t work anymore as people now have access to information online and they simply don’t trust you on the phone. With the increase in telemarketing frauds, consumers have become more cautious than ever before. In this blog today we are going to take a look at some of the cold calling tips that actually work..   Enrich leads   Before you even think of dialing a prospect, just do a little research on who you are calling. You can start …

  The words ‘Artificial Intelligence’ sounds sassy, doesn’t it? Everywhere you go today, you will hear Artificial Intelligence being added to all technological advancements that will eventually solve common problems for us. Have you seen the movie ‘Terminator’? That was the movie that introduced the concept of Artificial Intelligence (this is how robots recognized targets) to common people. As interesting as it sounds, AI in the telecom industry has also stepped in. In this blog, we are going to learn about the role of AI in telecom that will help future generation businesses to save time and be more efficient.   However, what is Artificial Intelligence (AI) after all?   The simplest way to define Artificial Intelligence is the ability to provide intelligence to any artificial object, software, machine or equipment via a programming algorithm to perform a certain task. We have already started using AI in our daily lives. …

  In this decade the way computing and storage work has drastically changed. This change has revolutionized the entire Information Technology business. Those times have passed when you needed your laptop or computer to access the information. Now, that cloud computing has become a popular way of storing the data, it is extremely easy to get access to all the data in any part of the world as long as you have the internet. In this article, we are going to learn about some of the benefits of cloud computing and a few limitations that would give you more insights. Before we jump into the benefits, let’s understand the definition of cloud computing and what it means in layman’s world. “Cloud computing is the mechanism to get access to readily available data from any computer system using the internet”. In other words, you can read, write, modify or delete your …