Category Archive

  The benefits of an Automatic Call Distribution system are numerous when it comes to the success of a business. However, it is important to define Automatic Call distribution to enable a clearer understanding of its significant benefits. Automatic Call Distribution, often referred to as ACD, is a system of answering and routing incoming calls to the most appropriate sales agents to handle the needs of the caller. The ACD call routing system works based on a set of algorithms and pre-integration with other technology. Such as Computer Telephony Integration (CTI) and Interactive Voice Response (IVR). The CTI and IVR, coupled with predefined rules and information like a priority, first in first out, and skill-based routing help to provide self-service and intelligent transfer of calls to appropriate departments within a company. Ultimately, the ACD helps a business to build an efficient customer resolution platform.   ACD has lots of benefits, …

  Are you part of an up-and-coming startup? Are you able to be reached by new prospects easily and in a memorable way? Let’s™ face it, potential clients are bombarded by information for all kinds of services every moment of the day. Thanks to the internet everyone is just a quick search away but the needs of every business prospect are different. So you should ensure that your startup is easily able to connect with clients needs from day one.     How Vanity Phone Numbers Can Give Your Business an Edge   Have you considered the amount of prospects that you may be leaving behind by foregoing a business phone system? Believe it or not this is a common problem amongst new startups that are trying to cut costs. As more and more consumers are able to connect to new business start ups online and through social media, many …

  Clear and concise communication is important to grow your business no matter which sector you are working in. As your business starts growing, it is essential for you to outgrow your phone lines beyond your personal mobile numbers. There are a number of tasks that need to be done via phone calls. Whether you are calling your customers, doing cold-calling to boost sales or conducting telephonic interviews, a business phone number will make things easier for you. Your employees need a secure communication system to contact each other as well as their prospective clients. It’s important to have a common shared platform for all your team. For busy sales representatives, a business phone system is a must-have.   Here are some of the top-notch benefits of using a business phone system:   Save on costs and time The old school fax system is outdated now, and you want to …

  Effective business communication plays a vital role in all aspects of business. It affects processes and efficiency in all departments of the organization. If there’s poor communication, your business may encounter many unforeseen problems like delayed projects, disgruntled customers, and diminishing productivity. Read on and learn more!   Types of business communication   Internal upward communication In internal upward communication, information flows from the lower levels of hierarchy to the upper levels. This includes feedback, reports, and surveys that employees use to deliver information to team leaders. Furthermore, employees can express their feelings, ideas, and requirements. Upward communication also helps the top management to know the changes to make to the business. For instance, a marketing report may include statistics such as social media management, website visitors, and total leads generated. When a business allows subordinates to make their contribution, they are influenced to work more and hit their …

  The telecom industry is growing fast. The advanced technologies have brought some dramatic changes to offer enhanced customer satisfaction. It is anticipated that 2020 will bring more and varied opportunities. The changing customer demands, evolving digital supply chain, and ever-smart devices will make the industry advanced and more responsive. Also, telecom companies will act smartly and more diligently to compete in this fast-paced and complex global economy. They will have to navigate a world where customers are demanding and frequently want new updates to make communication easier than ever.   What Is the Future of the Telecom industry?   The telecom industry will be more result-driven. It will develop advanced and innovative technologies to create an easy and safe solution for customers.   Here are a few things that customers can expect from telecom in the future: Industry Restructuring To win the support of customers and regain their trust, …

  For both businesses and the general public, there are a variety of modern communication methods that utilize the internet. You probably use a few of these methods yourself for your job and your home life. With that in mind, here are a few ways that technology is rapidly transforming the way you communicate information. Email Replacements   Email systems have been around for decades and have a variety of issues that have persisted for just as long. This is a problem for both your business and personal use as dealing with these issues can easily chew up your time and put you at risk. Unsolicited advertising in the form of spam email messages is common, and may well form a significant amount of internet message traffic at this point. Malware in the form of computer viruses and other malicious executables embedded into email attachments are also a constant threat …

  As a business owner using a Virtual Phone System, you are reaping the benefits of the professional quality service of a business system combined with the ease and cost-effectiveness of a single phone in your hand. But you may face some challenges using this system well. Voice over Internet Protocol (VoIP) systems were never intended for home or small business service, after all, and consequently, users may face hiccups when using these systems that way. Fortunately, recent changes to VoIP are addressing many of those problems. For the first time, Talkroute is offering a VoIP-based service with WebRTC because we believe the technology is finally stable enough to offer a reliable internet-based call connection. Here’s why we’re using WebRTC to go beyond old-school VoIP and why that can make your business communications faster, stronger, and simpler.   The Challenges of VoIP   VoIP does many things well. Without it, …

  “Your call may be recorded for quality assurance purposes.” Ever heard that line from a pleasant-if-robotic voice when you were calling a company? You may ignore the message after several repetitions, but there’s a very good reason that companies are recording your calls. And it may be about more than the quality assurance they claim it is. Savvy business owners and entrepreneurs know that recording phone calls is imperative for creating increasingly greater customer experiences.   What’s the Big Deal About Call Recording, Anyway?   Many people think call recording is illegal, and others wonder why companies announce that they are recording calls. While you might feel betrayed if you learned that a partner or close friend was recording your calls without your knowledge, why does it matter if a faceless company does so? And what does call recording really help a business learn about its customers? Is Call …

  Once you get your business phone system solid and running just the way you want it to for the company, you probably aren’t going to have too much go wrong with it, but things do happen from time to time, so it’s good to know what you’re getting into when that occurs. We’re going to address most of the issues that you will run into in this post and provide some real solutions that you can employ to resolve it. With this knowledge, you may not ever have to call your service provider or carrier because it’s possible to solve it yourself. Keep in mind that this applies to a virtual phone system, although much of this can also be applied to conventional systems, as well.   Forwarding Phones Not Ringing   This can have a variety of different causes, and like many similar problems, it can either be …