Important Points about Voicemail for Business
A typical voicemail system designed for individuals doesn’t quite do the job for businesses. Not only should it be separate from personal voicemail, but your business needs secure storage, larger capacity, and a way to keep messages organized for employees and departments.
You can access Talkroute Voicemail from anywhere. Listen to your messages from your online dashboard, play them from an email with the voicemail-to-email feature, or tap to listen from your smartphone, with visual voicemail. Add multiple voice mailboxes as needed, and assign them to different employees or departments, to make sure all your messages get to the right place.
When a customer calls your business, chances are they wanted to speak with someone, which means, in that person’s mind, voicemail is always going to be the next-best thing. So, what the caller hears in your voicemail greeting is critical because it has to keep them on the line and motivate them to leave a message.
Get Started with These Voicemail Greeting Examples
A good voicemail greeting should get straight to the point, but don’t be afraid to get a little creative and add your own personal flare. A personal touch in your greeting is actually a good thing because it gives the caller a sense that there’s a real person behind this message. Here are some great examples of effective voicemail greetings that you can use right now.
You have reached _____ (your name) at _____ (your business). Please leave your name & a brief message, and I’ll return your call as soon as possible.
You have reached _____ (your name) at _____ (your business). I’m sorry, but I’m momentarily tied up. Please leave your name & message, and I’ll get right back to you.
You have reached _____ (your name) at _____ (your business). I’m sorry, but I was unable to take your call at the moment. Please leave me your name & message, and I’ll call you back at the earliest opportunity. Thank you.
Greetings with a Little Humor:
You’ve reached _____ (your name) at _____ (your business). Please leave a message, and I’ll call you back as soon as I put this fire out.
You’ve reached _____ (your name) at _____ (your business). Sorry I missed your call. If you’re a telemarketer, then I’m definitely not sorry. If you’re not a telemarketer, then I’ll return your call as soon as possible.
You’ve reached _____ (your name) at _____ (your business). I would thank you for calling, but I haven’t heard what you have to say yet. Leave your name & message at the beep.
Helpful Tips to Record the Perfect Voicemail Greeting
It’s not likely that your callers are going to let you know when you have a terrible voicemail greeting. If you hear one customer complain, that means there are many others who feel the same way and just didn’t speak up. Use these tips to create a great voicemail greeting that doesn’t turn off your callers.
Use an economy of words.
There are some recordings on your phone system where it’s good to provide a little more detail, such as promotions and the like, but a voicemail greeting is basically for utility. A quick, pleasant recording that prompts the caller to leave a message is what you’re going for. People don’t want to wait a long time before they can leave their message.
Provide sufficient information.
What you do say, however, should include basic identification, such as your company name or the individual name to which this mailbox belongs. Mainly, this is so the caller knows they have dialed the right number. If there is a better way to reach you, this might also be something you should include in the greeting.
Find a quiet place to record.
One of the surest ways to sound unprofessional is to record your greeting with background noise. Be sure that when the time comes to record, you are in a quiet place with minimal interference. You may want to consider hiring a professional studio to record the greeting for you, which is a relatively inexpensive option.
Practice your script.
Some people prefer to just wing it, but you’ll probably have a better finished product if you write out a script beforehand. This way, you can practice reading your script to figure out exactly how you want to deliver the message.
Keep it upbeat.
Think about your audience. Depending on your particular clientele, a straightforward, just-the-facts tone might work better for you. Generally speaking, though, people respond better to a sunnier-sounding message.
FAQs About Talkroute Voicemail
Can I use my own voicemail system?
Yes. If you don’t want to use Talkroute Voicemail, and would rather receive messages in the internal voicemail of your cell phone or other forwarding phone, then you can disable Talkroute Voicemail to allow messages to be left in your own voicemail system.
Can I upload my own greeting?
Yes. You can either record a custom greeting using our Dial & Record feature, or you can upload your own audio file and set it as your voicemail greeting.
Can I have multiple voicemail greetings?
Yes. You can record or upload as many greetings as you want, and either switch between them as needed, or assign them to different mailboxes.
Can I assign separate mailboxes to each employee?
Yes. You can add as many voice mailboxes as needed, and assign them to each of your extensions or employees.